Support Analyst, Level 1

Sabiá Administração

Act as a support analyst handling technical issues for B2B clients at SABIA ADMINISTRACAO. Responsibilities include ticket management, monitoring logs, and communication with partners.

Posted 6/27/2026contractBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Receive, organize and log technical requests and issues reported by clients;
Perform initial ticket triage for requests, errors, failures, incidents, game rounds, balance issues, bets, bonuses, login problems, games or any unexpected platform behavior;
Monitor events, alerts and logs across different systems, acting preventively or correctively when necessary; collect evidence for incident investigation, including: screenshots; user IDs; round IDs; timestamps; amounts; operator; game; provider, etc.;
Open and follow up tickets with internal teams or external providers when the issue requires specialized analysis;
Request partner/provider checks for rounds, game histories, transactions and other technical occurrences; organize access, contacts and communication flows with providers, correctly identifying scenarios that require external escalation;
Track provider handling until the final resolution of cases;
Engage internal areas such as Product, Development, Integrations, DevOps, Information Security, IT and other teams involved in incident resolution;
Monitor and drive the progress of requests with the teams responsible for analysis, fixes or solution delivery; keep clients updated on the status of tickets and incidents;
Ensure all requests have an assigned owner, updated comments, correct status and appropriate routing;
Interact with internal and external clients using corporate communication tools;
Support coordination in organizing, prioritizing and tracking the backlog of requests.

Requirements

What you’ll need

Bachelor's degree completed or in progress in Computer Science, Computer Engineering, Systems Analysis and Development, Software Engineering or related fields;
Previous experience providing support for corporate systems and applications;
Experience in incident analysis, root cause identification and change management;
Knowledge of ITIL processes for classification and handling of incidents, problems and requests;
Experience with application monitoring and troubleshooting;
Familiarity with ITSM and ticketing tools such as Jira, ServiceNow, ClickUp or similar;
Knowledge of system integrations, APIs, Web Services and messaging;
Analytical skills and logical reasoning for problem solving;
Comfortable analyzing logs, identifying failures and proposing solutions;
Experience monitoring and meeting SLAs;
Ability to document procedures, solutions and knowledge base articles;
Ease interacting with business, development and operations teams.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sabiá Administração Website LinkedIn All Job Openings 51 - 200 employees Founded 2024 A Sabiá Administrações é um hub de gestão estratégica para marcas do setor de apostas. Atuamos com inteligência, ética e performance para transformar ideias em negócios sustentáveis no iGaming. Temos como missão profissionalizar nossas operações e Support Analyst, Level 1 Job not on LinkedIn 🔥 1 hour ago 🏢🏡 Belo Horizonte – Hybrid ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🧐 Analyst 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Receive, organize and log technical requests and issues reported by clients;
Perform initial ticket triage for requests, errors, failures, incidents, game rounds, balance issues, bets, bonuses, login problems, games or any unexpected platform behavior;
Monitor events, alerts and logs across different systems, acting preventively or correctively when necessary; collect evidence for incident investigation, including: screenshots; user IDs; round IDs; timestamps; amounts; operator; game; provider, etc.;
Open and follow up tickets with internal teams or external providers when the issue requires specialized analysis;
Request partner/provider checks for rounds, game histories, transactions and other technical occurrences; organize access, contacts and communication flows with providers, correctly identifying scenarios that require external escalation;
Track provider handling until the final resolution of cases;
Engage internal areas such as Product, Development, Integrations, DevOps, Information Security, IT and other teams involved in incident resolution;
Monitor and drive the progress of requests with the teams responsible for analysis, fixes or solution delivery; keep clients updated on the status of tickets and incidents;
Ensure all requests have an assigned owner, updated comments, correct status and appropriate routing;
Interact with internal and external clients using corporate communication tools;
Support coordination in organizing, prioritizing and tracking the backlog of requests. 🎯 Requirements
Bachelor's degree completed or in progress in Computer Science, Computer Engineering, Systems Analysis and Development, Software Engineering or related fields;
Previous experience providing support for corporate systems and applications;
Experience in incident analysis, root cause identification and change management;
Knowledge of ITIL processes for classification and handling of incidents, problems and requests;
Experience with application monitoring and troubleshooting;
Familiarity with ITSM and ticketing tools such as Jira, ServiceNow, ClickUp or similar;
Knowledge of system integrations, APIs, Web Services and messaging;
Analytical skills and logical reasoning for problem solving;
Comfortable analyzing logs, identifying failures and proposing solutions;
Experience monitoring and meeting SLAs;
Ability to document procedures, solutions and knowledge base articles;
Ease interacting with business, development and operations teams. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Mid-level Recruitment and Selection Analyst 🕒 March 24 Stratas Business 11 - 50 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Analista de Recrutamento e Seleção com foco em processos de ponta a ponta em consultoria de RH. Atuando com clientes e garantindo experiência positiva para candidatos. 🏢🏡 Belo Horizonte – Hybrid ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 🧐 Analyst 🚫👨‍🎓 No degree required 🗣️🇧🇷🇵🇹 Portuguese Required View More Analyst Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident analysisroot cause identificationchange managementapplication monitoringtroubleshootingsystem integrationsAPIsWeb ServicesmessagingITIL processes

Soft Skills

analytical skillslogical reasoningproblem solvingdocumentationcommunicationcoordinationprioritizationtrackingclient interactionteam collaboration