Sabenza IT

Support Engineer

• Manage and maintain VMware virtual infrastructure environments and associated virtualization solutions.
• Design, implement, monitor, and optimize virtualization infrastructure for performance, scalability, and resilience.
• Ensure high availability and operational continuity of virtualized environments.
• Oversee enterprise backup infrastructure and disaster recovery solutions using Veeam Backup & Replication.
• Administer and maintain backup systems for enterprise and operational technology environments.
• Manage user backup infrastructure and ensure backup integrity, retention, and recovery procedures are effective.
• Administer IBM storage infrastructure, including storage arrays, tape systems, fibre infrastructure, and associated hardware solutions.
• Manage server hardware infrastructure and associated technologies.
• Monitor infrastructure health, capacity, and performance across systems environments.
• Perform upgrades, patch management, troubleshooting, and preventative maintenance activities.
• Execute infrastructure-related projects and special assignments as required.
• Liaise with, coordinate, and manage third-party contractors and service providers.
• Participate in infrastructure planning, implementation, and continuous improvement initiatives.
• Maintain accurate and up-to-date MIS operational and technical documentation.
• Ensure compliance with company policies, standards, and operational procedures.
• Adhere to Air Products’ safety standards and Basis Safety Practice (BSP) activities.
• Support audit, compliance, and risk management activities where required.
• Participate in standby, after-hours support, rotational on-call duties, and weekend support where required.
• Travel to operational sites as required to support infrastructure operations and projects.

Specialist Support Engineer – Systems Virtualization, Storage Infrastructure