S.U.C.C.E.S.S.

Housing Services Manager – Multiple Sites

S.U.C.C.E.S.S.

full-time

Posted on:

Location Type: Hybrid

Location: Vancouver • Canada

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Salary

💰 CA$36 - CA$39 per hour

About the role

  • Supports the implementation of the organization’s strategic plan and proactively provides input
  • Participates in the continual Performance Quality Improvement (PQI) and risk management processes of the organization
  • Serves as a representative of the organization specifically for Community Real Estate in liaising with external partners and agencies
  • Identifies needs of various target groups from the tenant population; then develops, implements, and reviews support services and programs for the tenants
  • Liaises with internal and external stakeholders in facilitating the development, implementation, and reviews of support services and programs
  • Continually evaluates and improves on existing services through research and obtaining best practices in the sector
  • Manages the operation efficiency of the housing project; develops systems and manuals in conjunction with the Director and Senior Manager of Community Real estate and Asset Management
  • Ensures that the housing projects comply with the Residential Tenancy Act , Strata Property Act , BC Housing Management Commission Regulations (if applicable), and other related legislations and regulations
  • Ensures that the housing projects meet pre-determined occupancy goals through marketing and promotional activities
  • Manages the staff team of the housing projects and is responsible for the hiring, development, performance evaluation, and assigning tasks to the staff team
  • Schedules and organizes staff to work on the housing project
  • Monitors the maintenance and upkeep of the housing project and works closely with the Maintenance team to ensure that the facilities are maintained according to the maintenance plan
  • Oversees the health and safety plans of the housing projects; reports and responds to incidents, hazards, near misses; conducts safety investigations as needed
  • Promotes and champions safety and well-being at the workplace
  • Provides oversight to the tenancy processes: Checks in with the team regarding orientation and move-in/move-out
  • Supports the interview and approval processes for tenants
  • Creates and serves notices to tenants
  • Follows up on tenant arrears, disputes, and evictions
  • Attends hearings on tenant matters as required
  • Receives and documents feedback from tenants
  • Responds and takes action on issues and complaints from tenants
  • Facilitates and supports the tenant council
  • Assesses and identifies tenants/families in need of additional assistance and makes emergency referrals for support services as necessary
  • Maintains the financial administration of the housing project
  • Reviews invoices and payments
  • Checks and audits the tenancy software to ensure that it is in working order; reports and escalates issues to information technology and/or support
  • Audits and improves on monthly rent collection process to ensure efficiency
  • Monitors and verifies tenant payments; reports on payment discrepancies
  • Prepares, monitors, and reports on monthly finances and accruals to the Finance Department
  • Prepares annual operating budgets and exercises expenditure controls
  • Compiles data for reporting; summarizes and analyzes monthly data indicators
  • Performs other related duties as assigned by the Director

Requirements

  • Post-secondary degree or certification in Real Estate, Finance, Economics, or business administration
  • minimum of 5 years’ related work experience in property management or equivalent combination of education and experience.
  • Knowledge of the Residential Tenancy Act, Strata Property Act, and other related legislations and regulations
  • Knowledge of BC Housing Management Commission programs are an asset
  • Knowledge of community and social service programs for vulnerable populations is an asset
  • Knowledge of building maintenance is an asset
  • Knowledge of YARDI is an asset
Benefits
  • paid time off ‘monthly wellness days’ (up to 12 days per year)
  • additional agency holidays (2 additional statutory holidays)
  • 4 weeks annual vacation (starting) and up to 7 weeks (maximum)
  • company-funded pension (GRRSP)
  • extended health & dental plan
  • employee & family assistance programs
  • access to wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
property managementfinancial administrationbudget preparationdata analysistenant relationsperformance quality improvementrisk managementbuilding maintenancemarketingoccupancy goal management
Soft Skills
communicationleadershiporganizationalproblem-solvingteam managementstakeholder engagementcustomer serviceconflict resolutionresearchsafety promotion
Certifications
Post-secondary degree in Real EstatePost-secondary degree in FinancePost-secondary degree in EconomicsPost-secondary degree in Business Administration