S.U.C.C.E.S.S.

General

• Performs housekeeping tasks, such as cleaning bathrooms, laundry support, dusting, kitchen cleaning, surface cleaning, floor cleaning, spot cleaning, window cleaning
• Maintains scheduling with client and reports changes to the coordinator
• Reports changes in clients’ conditions and adjustments in service needs
• Reports unsafe conditions in clients’ homes
• Makes regular contacts with clients to confirm bookings
• Completes and submits timesheets in a timely manner
• Ensures all health and safety policies and protocols are followed diligently
• Performs other related duties as requested by the Program Coordinator

Housekeeping Support Worker

Manager

• Provides recruitment through outreaching to at-risk/vulnerable immigrant and refugee families and youth
• Conducts comprehensive intake, eligibility and needs assessment
• Performs a case management approach through setting action plans as well as the "wrap around" service plan with clients
• Offers continuous case monitoring and follow up
• Conducts home visits when necessary
• Provides settlement counselling and settlement assistance and support to clients
• Bridges clients to different services
• Liaises and works closely with community agencies and partnering agencies
• Conducts life skills, literacy and essential skills group sessions for clients
• Provides group services, case conferencing, supported access and transition support to external services
• Ensures all services meet accreditation standards
• Maintains up-to-date case records
• Responsible for report writing and making case records
• Maintains statistical records for accountability, funding applications/reports and program development purposes
• Attend case conferences, supervision and team meetings regularly
• Attends division staff meetings and training opportunities as required
• Provides settlement assistance and support to newcomers arriving in YVR
• Works closely with staff members of other S.U.C.C.E.S.S. divisions/offices in providing joint support to individuals and families
• Performs other tasks as assigned by supervisor

Case Manager

Counselor

• Provide counselling to individuals and families on issues like immigration adjustment, marital, inter-generational, social and emotional issues, and trauma
• Deliver Family Life Education and parenting workshops
• Liaise with schools, government institutions, and voluntary agencies for integrative support
• Perform intake duties for incoming calls/drop-ins
• Conduct counselling interviews with individuals and families
• Provide assessment, intervention, and evaluation for cases
• Maintain and update client records according to the Division’s standards
• Attend case conferences and present case scenarios regularly
• Ensure all services meet accreditation standards
• Work closely with staff from other divisions/offices to provide joint support
• Perform report writing and other related administration work
• Maintain statistical records for accountability and program development
• Attend case conferences, supervision, team meetings, and training activities as required

Housekeeping Support Worker

Housekeeping Support Worker

Case Manager

Family & Youth Counsellor