S.U.C.C.E.S.S.

Manager

• Supports the implementation of the organization’s strategic plan and proactively provides input
• Participates in the continual Performance Quality Improvement (PQI) and risk management processes of the organization
• Serves as a representative of the organization specifically for Community Real Estate in liaising with external partners and agencies
• Identifies needs of various target groups from the tenant population; then develops, implements, and reviews support services and programs for the tenants
• Liaises with internal and external stakeholders in facilitating the development, implementation, and reviews of support services and programs
• Continually evaluates and improves on existing services through research and obtaining best practices in the sector
• Manages the operation efficiency of the housing project; develops systems and manuals in conjunction with the Director and Senior Manager of Community Real estate and Asset Management
• Ensures that the housing projects comply with the Residential Tenancy Act , Strata Property Act , BC Housing Management Commission Regulations (if applicable), and other related legislations and regulations
• Ensures that the housing projects meet pre-determined occupancy goals through marketing and promotional activities
• Manages the staff team of the housing projects and is responsible for the hiring, development, performance evaluation, and assigning tasks to the staff team
• Schedules and organizes staff to work on the housing project
• Monitors the maintenance and upkeep of the housing project and works closely with the Maintenance team to ensure that the facilities are maintained according to the maintenance plan
• Oversees the health and safety plans of the housing projects; reports and responds to incidents, hazards, near misses; conducts safety investigations as needed
• Promotes and champions safety and well-being at the workplace
• Provides oversight to the tenancy processes: Checks in with the team regarding orientation and move-in/move-out
• Supports the interview and approval processes for tenants
• Creates and serves notices to tenants
• Follows up on tenant arrears, disputes, and evictions
• Attends hearings on tenant matters as required
• Receives and documents feedback from tenants
• Responds and takes action on issues and complaints from tenants
• Facilitates and supports the tenant council
• Assesses and identifies tenants/families in need of additional assistance and makes emergency referrals for support services as necessary
• Maintains the financial administration of the housing project
• Reviews invoices and payments
• Checks and audits the tenancy software to ensure that it is in working order; reports and escalates issues to information technology and/or support
• Audits and improves on monthly rent collection process to ensure efficiency
• Monitors and verifies tenant payments; reports on payment discrepancies
• Prepares, monitors, and reports on monthly finances and accruals to the Finance Department
• Prepares annual operating budgets and exercises expenditure controls
• Compiles data for reporting; summarizes and analyzes monthly data indicators
• Performs other related duties as assigned by the Director

Housing Services Manager – Multiple Sites