S&T Bank

Financial Planning and Analysis

• Assumes responsibility for ensuring the satisfactory handling of internal or customer related telephone inquiries or service-related problems.
• Promptly responding to customer/internal inquiries in a courteous and professional manner to ensure complete customer satisfaction.
• Providing customer and internal personnel with accurate product knowledge and service information.
• Providing professional written correspondence to customers when necessary.
• Answers incoming customer service calls including but not limited to inquiries regarding deposit and loan accounts.
• Responsible for closing debit cards, ordering new debit cards, and assisting with online banking and mobile banking inquiries.
• Utilizing Financial Intelligence Group standards to detect suspicious callers and activity to combat fraud and minimize bank losses.
• Identifies and addresses customer needs by recommending applicable products and services that may represent a value to the customer.

Financial Consultant

Manager

• Provides relationship management to Commercial Bankers for an assigned portfolio
• Liaison between Commercial Banker and Credit Administration
• Perform annual risk rating reviews for client relationships
• Conduct Treasury Management Exposure Reviews
• Complete monitoring of renewals including all required items
• Conduct site visits and document property conditions
• Monitor credit performance of client portfolios

Commercial Banking Portfolio Manager III

Business Analyst

• Assumes responsibility for ensuring the effective and efficient support of the Business Banking process.
• Coordinates the workflow for Business Bankers by ordering and reviewing commercial bank document packages throughout the underwriting and closing process.
• Maintains adequate documentation to ensure compliance of bank policy with regards to proper collection of all necessary notations, forms, agreements, and signatures of commercial loan documents.
• Communicates verbally or via email with Business banking customers and all associated parties, both internal and external.
• Opening business deposit accounts, Supporting related operations including setting up business online banking and account maintenance.
• Assists the Business Bankers with the tracking and completion of commercial loan documentation and financial exceptions.

Business Banking Analyst

• Supervise and manage a region of Community Branch Managers
• Develop retail product strategies and execute plans
• Provide operational excellence in resolving customer problems
• Conduct monthly managers' meetings and weekly conference calls
• Review and approve loans and capital expenditures
• Mentor newer Regional Managers

Regional Banking Manager

• Responsible for various functions to support Treasury Management Sales Officers, their LOB partners, and clients.
• Create and deliver a best-in-class onboarding experience as well as provide continued relationship management and support.
• Reducing fraud risk and solving process gaps across multiple departments through front line submissions and operations.
• Acts as liaison between TM Sales and TMSI/Deposit Operations/Wire teams in performing authentication and completeness checks on customer paperwork.
• Assists in maintaining up-to-date corporate and departmental policies and procedures.
• Acts as point of contact with customers to resolve discrepancies related to documentation or authorization of customer requests.

Treasury Management Analyst I

• Ensure timely, courteous handling of customer inquiries over the phone
• Mentor Telephone Financial Consultants (TFCs)
• Assist with operational procedures and training
• Provide accurate product knowledge and service information
• Handle escalated customer service issues
• Recognize customer needs and recommend applicable products and services
• Perform account maintenance on banking systems
• Assist in the sales process and customer relations
• Maintain good working relationships with bank employees

Financial Consultant

Commercial Banking Portfolio Manager III

Business Banking Analyst

Regional Banking Manager

Treasury Management Analyst I

Telephone Financial Consultant – Team Lead