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About the role
Key responsibilities & impact- Ensure timely, courteous handling of customer inquiries over the phone
- Mentor Telephone Financial Consultants (TFCs)
- Assist with operational procedures and training
- Provide accurate product knowledge and service information
- Handle escalated customer service issues
- Recognize customer needs and recommend applicable products and services
- Perform account maintenance on banking systems
- Assist in the sales process and customer relations
- Maintain good working relationships with bank employees
Requirements
What you’ll need- Experience in customer service
- Strong customer service skills
- Technical proficiency in banking products
- Ability to mentor and train new employees
- Strong interpersonal skills
- Ability to work as a team player
- Ability to assist with escalated customer concerns
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations available for individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
banking systemsproduct knowledgeaccount maintenance
Soft Skills
customer servicementoringtraininginterpersonal skillsteam player