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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
banking systemsproduct knowledgeaccount maintenance
Soft Skills
customer servicementoringtraininginterpersonal skillsteam player
Industry Keywords
customer inquiriesescalated customer service issuessales processcustomer relations
About the role
Key responsibilities & impact- Ensure timely, courteous handling of customer inquiries over the phone
- Mentor Telephone Financial Consultants (TFCs)
- Assist with operational procedures and training
- Provide accurate product knowledge and service information
- Handle escalated customer service issues
- Recognize customer needs and recommend applicable products and services
- Perform account maintenance on banking systems
- Assist in the sales process and customer relations
- Maintain good working relationships with bank employees
Requirements
What you’ll need- Experience in customer service
- Strong customer service skills
- Technical proficiency in banking products
- Ability to mentor and train new employees
- Strong interpersonal skills
- Ability to work as a team player
- Ability to assist with escalated customer concerns
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations available for individuals with disabilities