Financial Consultant

S&T Bank

Telephone Financial Consultant ensuring customer satisfaction through phone inquiries and problem resolution for S&T Bank. Providing product knowledge, account support, and fraud detection as part of bank operations.

Posted 7/24/2026full-timeIndiana • Pennsylvania • 🇺🇸 United StatesJunior💰 $15 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively handling inquiries and service-related problems while providing accurate product knowledge. Proficient in utilizing manual dexterity for typing and operating keypad devices to ensure efficient communication and service delivery.

Highest-signal resume keywords

Customer ServiceProduct KnowledgeFraud DetectionManual DexterityWritten Correspondence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing SkillsKeypad OperationFraud Detection StandardsProduct Recommendation

Soft Skills

Professional CommunicationCustomer Satisfaction

Tools & Technologies

Online BankingMobile Banking

Industry Keywords

Customer InquiriesService-Related ProblemsDebit Card ManagementBusiness Experience

About the role

Key responsibilities & impact

Assumes responsibility for ensuring the satisfactory handling of internal or customer related telephone inquiries or service-related problems.
Promptly responding to customer/internal inquiries in a courteous and professional manner to ensure complete customer satisfaction.
Providing customer and internal personnel with accurate product knowledge and service information.
Providing professional written correspondence to customers when necessary.
Answers incoming customer service calls including but not limited to inquiries regarding deposit and loan accounts.
Responsible for closing debit cards, ordering new debit cards, and assisting with online banking and mobile banking inquiries.
Utilizing Financial Intelligence Group standards to detect suspicious callers and activity to combat fraud and minimize bank losses.
Identifies and addresses customer needs by recommending applicable products and services that may represent a value to the customer.

Requirements

What you’ll need

Requires a high school diploma or equivalent basic academic education.
Requires one to two years general business experience.
Up front training enables position to be hired with up to one year experience.
Must be able to operate a keypad device 99% of the day.
Requires the use of manual dexterity skills for typing on a frequent basis, up to 60% of the business day.
Must possess the ability to focus visually at a close distance of 18”-20” for a period of up to 60% of the business day.

Benefits

Comp & perks

Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities