Customer Success Manager, CSM
Nuix
Customer Success Manager
S&P Global
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Junior
Tech Stack
SFDC
About the role
- Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s)
- Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth
- Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force
- Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists
- Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users
- Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis
- In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the development of renewal proposals and potentially identify upsell opportunities
- Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers
- Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs
- Ensure enhancement requests from clients are routed to product stakeholders
- Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems
Requirements
- Bachelor's degree required (Finance, Economics or related field preferred)
- Strong MS office (Word, Excel, PowerPoint) skills are required
- 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred)
- Any knowledge of CRM systems (such as Salesforce.com, SalesLoft) or research platforms would be advantageous.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesforceCRM systemsMS OfficeExcelPowerPointWordproduct trainingusage analyticsservice improvementaccount management
Soft skills
communicationcreativitycollaborationcustomer awarenessrelationship managementproblem-solvingadaptabilityorganizational skillsproactive approacheducational skills
