Customer Success Manager
DataGrail
Revenue Process Optimization Lead
S&P Global
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Identify, optimize, and implement improvements across end-to-end revenue processes to enhance operational efficiency and accelerate revenue realization.
- Design and implement scalable solutions to reduce manual intervention and support a streamlined revenue operations model.
- Partner with revenue, customer experience, technology and product teams to conduct inventory and mapping of current end-to-end revenue workflows, including renewals and new sales.
- Facilitate process clarity, accountability, and hand-off criteria across stakeholder groups.
- Analyze existing workflows, identify friction points, propose optimization areas and establish base and future state metrics/KPIs to monitor workflow efficiency and ROI.
- Oversee cross-functional collaboration across revenue, account management, legal, finance, technology, and revenue operations to align processes and roles.
- Translate business needs into actionable product requirements and support technology in delivering low-/no-touch automation solutions.
- Proactively identify roadblocks, develop strategies to overcome them, and ensure timely delivery of initiatives.
- Establish performance monitoring systems, incorporate user feedback, and collaborate with Education to build go-to-market plans and training materials for adoption.
Requirements
- Bachelor’s degree in business, Engineering, Operations Management, or a related field (advanced degree preferred).
- Proven experience delivering process optimization and automation initiatives within revenue operations or similar environments.
- Strong analytical, organizational, and communication skills.
- Track record of identifying inefficiencies and implementing data-driven solutions.
- Demonstrated ability to plan, manage, and execute complex projects independently and collaboratively across cross-functional teams.
- Certification in process mapping, optimization, or relevant methodologies (e.g., Lean, Six Sigma) preferred.
- Familiarity with industry-standard process improvement methodologies preferred.
