S&P Global

Manager – Operations

S&P Global

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $93,000 - $95,000 per year

About the role

  • Monitor all client inbound requests via case management email and telephony hotlines, addressing deals and support requests in coordination with the global support team (US and Hyderabad).
  • Process Prospectus documents for distribution and posting on the document dissemination platform; serve as a direct conduit for municipal and corporate clientele across all facets of client service and application support.
  • Host client meetings for training, product demos, and transactional support.
  • Produce scheduled and ad-hoc report deliverables in a timely and accurate manner.
  • Troubleshoot client issues to pinpoint root cause and remediation steps.
  • Partner with Product Build teams to prioritize, track, and resolve production issues to minimize client interruptions.
  • Partner with Product Specialists to share client feedback.
  • Partner with Professional Services for client onboarding, ensuring appropriate training and user access.
  • Keep abreast of market and regulatory changes impacting service activities, adapting team policies/procedures as needed.
  • Cross-train with global counterparts to ensure depth of application knowledge and client coverage.
  • Lead and motivate the team to generate new ideas and create efficiencies.
  • Create weekly dashboards to review and track progress on team metrics.
  • Provide in-depth analysis to management regarding internal/external SLA shortfalls, along with proposed remediation plans.
  • Serve as a primary point of contact for assigned clients, handling day-to-day account reviews and urgent escalations professionally and promptly.
  • Provide subject matter expertise on client and team inquiries regarding statutes, tax authority guidance, and industry best practices.
  • Maintain operational processes, assist with creating SOPs, UAT testing, and implement quality control reviews of operational BAU activities.
  • Build relationships with key internal and external clients.

Requirements

  • Bachelor’s degree and/or equivalent related work experience
  • Proficient in MS Office Suite, and a strong knowledge of internet applications
  • Interest in the Capital Markets and the financial markets
  • Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele
  • Exceptional interpersonal skills that encourage healthy dialogue and trusted client relationships
  • Good organizational and time-management skills to adhere to deadlines and deliverables
  • Ability to work independently while still interacting within an integrated team structure.
Benefits
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementreportingtroubleshootingSOP creationUAT testingquality controldata analysisclient onboardingdocument dissemination
Soft Skills
communicationinterpersonal skillsorganizational skillstime managementteam leadershipclient relationship managementadaptability
Certifications
Bachelor’s degree