S&P Global

Client Services Specialist

S&P Global

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

SQL

About the role

  • 2nd line support investigation, reproduction, and resolution of customer issues
  • Advising on workarounds and identifying issues for bug fixing by the development team.
  • Supporting and monitoring feeds and processes for hosted and installed clients.
  • Interacting with clients and colleagues to ensure accurate and timely information flows.
  • Investigating and documenting existing procedures and making recommendations for improvements
  • Providing 1st line support when necessary, which includes responding to telephone and online support queries.
  • Volunteer On-call support for which additional payment is provided for weekends and evenings. (After 1 year in role)
  • Work an overnight shift to cover North America business hours.

Requirements

  • Undergraduate degree in related discipline or equivalent experience
  • Experience in database management using MS SQL
  • Client Facing experience
  • Excellent problem solving capabilities
  • Strong oral and written communication skills
  • Direct experience of EDM
  • Knowledge of web services and additional database software
Benefits
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
database managementMS SQLEDMweb services
Soft Skills
problem solvingoral communicationwritten communication
Certifications
undergraduate degree