Application Support Analyst
S&P Global
full-time
Posted on:
Location Type: Office
Location: Mumbai • India
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Tech Stack
About the role
- Provide Daily Level-2 production support for Index Data Platforms, ensuring high availability and timely resolution of issues.
- Monitor and validate Daily data load jobs, proactively identifying failures and performance degradation.
- Support Historical Data migration activities, including validation, reconciliation, and issue resolution.
- Respond to critical production incidents, deliver immediate workarounds, and drive restoration to meet business continuity needs.
- Partner with business operations to deliver day-to-day technical and data support, including investigation of data queries and operational issues.
- Perform root-cause analysis, log and track defects, and collaborate with engineering teams through resolution and release.
- Escalate high-impact or non-resolvable issues appropriately, providing clear status updates and ETA to stakeholders and customers.
- Conduct scheduled system health checks, publish outcomes, and notify internal/external stakeholders of risks or anomalies.
- Troubleshoot issues involving external parties such as stock exchanges and market data distributors.
- Lead or facilitate post-incident reviews (post-mortems) and ensure corrective and preventive actions are documented and tracked.
- Maintain and continuously improve support documentation, including runbooks, checkout procedures, and escalation paths.
- Execute disaster recovery processes and support change management activities (change tickets, approvals, and release coordination).
- Coordinate with vendor partners and data hosting providers to resolve technical issues and service disruptions.
- Communicate effectively with global customers, business users, and IT stakeholders, ensuring clarity and responsiveness.
Requirements
- Bachelor's degree in Computer Science, Information Systems or Engineering is required, or in lieu, a demonstrated equivalence in work experience.
- 3-5 years of experience in Level-2 Application/Data production support is required.
- Experience in Microsoft SQL Server, Oracle, Postgres Database or any relational database, PL/SQL troubleshoot & stored procedures knowledge required.
- Good knowledge and experience in supporting enterprise applications using Microsoft .NET (C# MVC), Java, RDBMS, and modern web technologies.
- Experience in writing Unix Shell scripts is required.
- Experience working on AWS services like ECS, EC2, RDS, S3, Cloud Watch, EMR, Lambda, Glue, etc. is required.
- Strong Experience with monitoring and observability platforms such as Datadog or any other observability/monitoring tool like Dynatrace, Grafana etc.
- Experience with DevOps practices and CI/CD pipeline management using tools like Jenkins, or Azure DevOps etc.
- Familiarity with ITSM processes & tools such as ServiceNow, PagerDuty, or similar incident management platforms.
- Excellent communication and interpersonal skills are essential, with strong verbal and writing proficiencies.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Level-2 production supportMicrosoft SQL ServerOraclePostgres DatabasePL/SQLMicrosoft .NETJavaUnix Shell scriptingAWS servicesDevOps practices
Soft Skills
communicationinterpersonal skillsproblem-solvingcollaborationroot-cause analysisincident managementstakeholder managementdocumentationresponsivenessleadership