S&P Global

Apprentice Application Support Analyst

S&P Global

full-time

Posted on:

Location Type: Office

Location: Hyderabad • India

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Job Level

Entry Level

Tech Stack

AWSCloudFirewallsITSMLinuxMySQL

About the role

  • Join our dynamic Infrastructure & Operations team at S&P Global commodity Insights division as an Apprentice Application Support Analyst.
  • Provide operational and technical support for business-specific applications and systems.
  • Collaborate with Infrastructure support teams and assist business partners with first-line remote support for IT issues.
  • Follow standard operating procedures for incident and service requests, proactively monitor applications, respond to alerts, and provide periodic health check reports.
  • Our team operates 24/7, requiring flexibility to work during APAC, EMEA, or AMER hours, including weekends on a rotational shift basis.

Requirements

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Basic knowledge of operating systems, preferably Linux or Windows Server.
  • Familiarity with collaborative platforms like Microsoft SharePoint, Box, OneDrive, and MS Teams.
  • Understanding of infrastructure concepts related to distributed applications (load balancers, networking, firewalls, NAT, virtual servers).
  • Exposure to tools such as PuTTY, RDP, SSH, WinSCP, MySQL Query Browser, or other database tools.
  • Basic knowledge of cloud computing (AWS) and proficiency in Microsoft Office/Office 365, especially Excel (macros, worksheets, and add-ins).
  • Understanding of IT Service Management frameworks (ITIL or similar) is beneficial but not essential.
  • Internship or project experience in information technology.
  • Eagerness to learn and adapt quickly.
Benefits
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operating systemsLinuxWindows Serverinfrastructure conceptsload balancersnetworkingfirewallsNATvirtual serverscloud computing
Soft Skills
eagerness to learnadaptability