Analyst, Sales Operations/Support
S&P Global
full-time
Posted on:
Location Type: Office
Location: Gurugram • India
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About the role
- Lead the Shared Capability Group, overseeing end-to-end planning and execution of critical enablement initiatives, including the design and governance of templates, internal and external portals, case routing frameworks, knowledge management systems, and issue-tracking mechanisms.
- Define and execute the shared capability strategy aligned to business priorities and customer excellence objectives.
- Design, standardize, and maintain core tools and frameworks to support pre- and post-sales client engagements.
- Enable seamless information flow by ensuring content accuracy, accessibility, and governance across systems.
- Optimize end-to-end processes to improve efficiency, consistency, and turnaround times for client inquiries.
- Establish governance, SLAs, and performance metrics to track effectiveness and drive continuous improvement.
Requirements
- 8–10 years of relevant experience, with a strong track record of leading or managing shared capability or enablement functions in complex, cross-functional environments.
- Proven expertise in process design, governance, and workflow optimization, particularly within client-facing or pre- and post-sales operations.
- Demonstrated ability to partner and influence across Sales, Legal, Risk, Compliance, Operations, and Technology teams.
- Deep understanding of client requirements and a consistent client-first mindset in delivering scalable, high-quality solutions.
- Hands-on experience designing and governing templates, portals, knowledge management systems, case routing, and issue-tracking frameworks.
- Strong analytical, problem-solving, and communication skills, with the ability to translate complex requirements into practical outcomes.
- Ability to balance strategic thinking with execution, driving continuous improvement in a fast-paced, evolving environment.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process designgovernanceworkflow optimizationtemplate designportal designknowledge management systemscase routing frameworksissue-tracking mechanismsperformance metricscontinuous improvement
Soft Skills
analytical skillsproblem-solving skillscommunication skillsstrategic thinkinginfluencing skillsclient-first mindsetcollaborationleadershiporganizational skillsexecution