Own the end-to-end employee technology experience across a geographically distributed, global workforce.
Scale digital workplace capabilities globally while balancing standardization and regional needs, improving productivity, satisfaction, and operational efficiency across the enterprise.
Define and own the global digital workplace and end-user experience strategy.
Establish global standards, service models, and experience principles.
Ensure consistent employee experience across regions while enabling local flexibility.
Use data and feedback to continuously improve global employee technology experience.
Partner with HR, Security, Facilities, and business leaders on onboarding/offboarding.
Own global end-user computing strategy (laptops, mobile devices, peripherals, VDI).
Define global device standards, lifecycle, procurement, and refresh programs.
Lead conference room and workplace technology across offices worldwide.
Ensure reliable hybrid meeting experiences across regions and facilities.
Lead a global, follow-the-sun end-user support model (Tier 1–3).
Establish global SLAs, XLAs, and service performance metrics.
Standardize support processes while accounting for regional requirements.
Own global collaboration and productivity platforms (Microsoft 365, Teams, Zoom, Slack).
Define governance, lifecycle management, and usage standards globally.
Drive adoption, training, and best practices across diverse regions and cultures.
Partner with Security and Compliance on data residency and regulatory requirements.
Lead and develop globally distributed teams and regional leaders.
Manage global vendor relationships and strategic partnerships.
Own global budgets and cost optimization for end-user technology.
Drive operational excellence and service consistency worldwide.
Ensure accessibility, inclusivity, and usability for a diverse global workforce.

Requirements

10+ years of experience in digital workplace, end-user computing, or IT service delivery
4+ years leading global teams across multiple regions and time zones
Proven experience running global helpdesk and end-user support operations
Deep expertise in collaboration platforms (M365, Teams, Zoom, Slack) at enterprise scale
Experience with endpoint management at scale (Intune, Jamf, Workspace ONE)
Experience supporting thousands of employees across multiple countries
Strong understanding of global IT service delivery models
Calm, decisive leader in high-volume operational environments
Strong executive communication and stakeholder management skills
Understanding of global security, privacy, and data residency considerations
Experience in large, multinational enterprises
Familiarity with global ITSM platforms and processes (ServiceNow, Jira Service Management)
Global mindset with strong cultural awareness
This role is limited to persons with indefinite right to work in the United States.

Benefits

Health care coverage designed for the mind and body.
Generous time off helps keep you energized for your time on.
Access a wealth of resources to grow your career and learn valuable new skills.
Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
From retail discounts to referral incentive awards—small perks can make a big difference.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

digital workplaceend-user computingIT service deliveryendpoint managementcollaboration platformsglobal helpdesk operationsservice performance metricsgovernancelifecycle managementcost optimization

Soft skills

leadershipexecutive communicationstakeholder managementcultural awarenessoperational excellencedecisivenessadaptabilityteam developmentproblem-solvingcustomer focus