S&P Global

Assistant Manager, Client Support

S&P Global

full-time

Posted on:

Location Type: Hybrid

Location: Mumbai • India

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About the role

  • Lead training efforts and ensure that the team has the necessary tools, training, and support to become experts on the Visible Alpha Insights, Data Feeds, and Capital IQ Pro platforms.
  • Exceed survey favorability targets set by the business to measure client satisfaction with Quality and Speed.
  • Be an active member of the recruitment cycle, set high people standards, coach for high performance, and export talent.
  • Plan for coverage and ensure 24x7 client support on phone, chat, and emails.
  • Take ownership of our commercial vision and cultural values.

Requirements

  • Minimum BBA or MBA degree.
  • Familiarity and interest in financial markets with fundamental knowledge.
  • 3+ years of work experience in client services/client facing teams.
  • Experience as a team leader/manager, hands-on knowledge with recruiting, conducting performance reviews and assisting with professional growth and development.
  • Deep product knowledge and experience on Visible Alpha Insights, Data Services and/or Capital IQ Pro.
  • Excellent communication skills, both written and verbal (English), training and presentation skills.
  • Good working knowledge of Excel and other Office applications.
  • Ability to effectively multi-task in a fast-paced environment and must possess the ability to work independently and to be a self-starter.
  • Must have strong organizational and time management skills.
  • A team player who is willing to take on a wide variety of tasks and handling/leading projects/project management skills.
  • Solution-oriented: Detail-oriented and possesses strong critical/analytical thinking skills.
  • Flexible to work on varying shifts (e.g. HKT, GMT, EST, MT business hours).
Benefits
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ExcelOffice applicationsVisible Alpha InsightsData FeedsCapital IQ Proclient servicesperformance reviewsproject managementanalytical thinkingmulti-tasking
Soft skills
communication skillstraining skillspresentation skillsorganizational skillstime management skillsteam playerself-startersolution-orienteddetail-orientedflexibility
Certifications
BBAMBA