Senior Director of Fulfillment Operations
RYZE
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Job Level
About the role
- Define and execute the multi-year fulfillment network strategy, including 3PL selection, geographic footprint optimization, and capacity planning
- Own end-to-end performance of all 3PL partners across DTC and retail channels, establishing SLAs, KPIs, and cost benchmarks
- Lead quarterly and annual business reviews with 3PL partners, driving executive-level accountability for performance gaps and corrective action plans
- Lead 3PL evaluation, RFP processes, contract negotiations, onboarding, and transitions as the network evolves
- Drive continuous improvement across pick/pack accuracy, cycle time, dock-to-stock velocity, and inventory accuracy
- Own OTIF performance, ASN accuracy, routing guide compliance, chargebacks, and deduction management across all retail partners
- Partner cross-functionally to identify root causes and implement systemic solutions that eliminate penalties
- Ensure all labeling, palletization, and documentation meet retailer compliance requirements
- Serve as the senior escalation point for retailer DC issues, short shipments, and compliance disputes
- Represent fulfillment operations in retailer reviews and operational discussions
- Architect and enforce enterprise-wide inventory control standards across all 3PL nodes, in-transit, and on-hand inventory
- Partner with Planning, Finance, and Technology to build reconciliation frameworks, reserve policies, and shrink reduction strategies
- Own the fulfillment technology stack, including WMS, OMS, EDI integrations, and reporting platforms
- Define and execute the systems roadmap to support scale and operational efficiency
- Improve visibility and decision-making through strong data governance and reliable reporting
- Own the full fulfillment P&L, including storage, pick/pack, transportation, accessorials, and overhead
- Develop and execute a multi-year cost optimization roadmap to improve unit economics without compromising service levels
- Lead budgeting, forecasting, and rate negotiations with 3PL partners and carriers
- Present financial and operational performance to executive leadership with clear insights on risks and opportunities
- Design and scale the fulfillment organization, including team structure, hiring, and leadership development
- Build scalable SOPs, escalation frameworks, and contingency plans to support rapid growth and peak demand
- Lead network design and automation strategy, including evaluation of warehouse technology and robotics
- Foster a culture of operational rigor, ownership, and continuous improvement
- Partner cross-functionally with Supply Chain, Sales, Marketing, and Finance on company priorities
Requirements
- 12–15+ years of progressive leadership experience in fulfillment, logistics, or supply chain operations
- 5+ years in a senior leadership role managing managers and multi-site operations
- Direct P&L ownership and experience managing complex 3PL networks in a CPG, omnichannel, or high-growth environment
- Deep experience with big-box retail fulfillment (Target strongly preferred; Walmart, Costco, or Amazon Retail also valued)
- Proven track record reducing chargebacks, deductions, and service failures through systemic operational improvements
- Strong financial and analytical acumen with the ability to build business cases and model operational scenarios
- Experience operating in high-growth, high-ambiguity environments and scaling infrastructure accordingly
- Deep understanding of fulfillment systems including WMS, OMS, and EDI integrations
- Demonstrated success building and scaling high-performing teams, not just managing existing structures
- Executive-level communication skills with the ability to influence C-suite stakeholders and external partners
- Ability to lead through ambiguity while maintaining a clear strategic vision
Benefits
- Performance bonus eligibility
- health, dental, vision, 401(k) with match
- flexible PTO
- fully remote work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
capacity planningperformance managementcost optimizationdata governancefinancial modelinginventory controlnetwork designautomation strategyoperational efficiencySOP development
Soft Skills
leadershipstrategic visionexecutive communicationcross-functional collaborationproblem-solvinganalytical acumeninfluencecontinuous improvementoperational rigorteam building