Customer Service Representative
Ryder System, Inc.
full-time
Posted on:
Location Type: Remote
Location: Alaska • California • United States
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Salary
💰 $22 per hour
About the role
- Assist customers who are experiencing a vehicle breakdown
- Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
- Improve the quality and consistency of customer communications and ensure customer's expectations are met
- Drive improvement of Customer Satisfaction Index (CSI) scores
- Enhance service productivity by identifying available resources through effectively following shift scheduling
- Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements
- Effectively handle all incoming calls and follow up calls
- Mentor and groom CSCI agents as they are onboarding
- Process customer service requests on a variety of topics for our customers
Requirements
- H.S. diploma/GED required
- Three (3) years or more experience in Customer Service with issues resolution experience required
- Strong computer skills including typing, spreadsheets, word processing software, and CRM applications advanced required
Benefits
- comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
- paid time off for vacation, illness, bereavement, family and parental leave
- tax-advantaged 401(k) retirement savings plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceissue resolutiontypingspreadsheetsword processingCRM applications
Soft Skills
customer communicationquality improvementcustomer satisfactionmentoringcoordination
Certifications
H.S. diplomaGED