Virtual Assistant
Troop
Parcel Operations Analyst
Ryder System, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Focus on cross-functional issue tracking, resolution, and process optimization from checkout to outbound shipping and invoicing Skilled in tracking down core issues in systems, operations, and/or with carriers, articulate the problem, then develop solutions to drive resolution Assist in e-commerce customer and fulfillment operations support/escalations Drive resolution of operational, IT, or other issues related to parcel Work with carrier partners to identify and resolve issues Identify areas of opportunities to enhance customer experience related to small parcel Perform monthly analysis of the small parcel business across the PLG network Perform monthly analysis of the small parcel business across the Partner network Support Enterprise Account Managers on customer requests, customer QBRs, KPIs, and strategy sessions Perform other duties as assigned.
Requirements
- Be relentless and work with a sense of urgency Have direct e-commerce experience, not just as a customer Be analytical, tech-savvy, and detail-oriented Have experience in small parcel with carriers such as UPS, FedEx, DHLeC, USPS, and other carriers Bachelor's Degree in Business, Logistics, Transportation, Industrial Engineering 3 years or more in experience in small parcel and e-commerce or eight (8) years in industry related experience with HS diploma Knowledge of computer tools: Spreadsheets, Databases, Graphics, Word Processing, Mapping, Routing and Scheduling, Facility Layouts. Intermediate Basic knowledge of Integrated Logistics: Transportation Distribution, Customer Service, Information Technology. Beginner Acquire product knowledge. Knowledge and adherence to process methodologies. Intermediate
