Ryan Specialty

Client Support Associate

Ryan Specialty

full-time

Posted on:

Location Type: Office

Location: Chicago • Illinois • New York • United States

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Salary

💰 $56,000 - $70,000 per year

About the role

  • Work as part of a team to support external clients by answer calls, chats and emails in an accurate and timely manner.
  • Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services.
  • Collaborates with underwriting and production teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and post issuance processes.
  • Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems.
  • Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage.
  • Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience.
  • Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries.
  • Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients.

Requirements

  • Bachelor’s degree required, Business Administration, Customer Service, Business Operations preferred. Any other related discipline or commensurate work experience considered.
  • 1 to 3 year of work experience in Insurance Industry or Customer Service is preferred.
  • Experience with ConceptOne (C1) and/or any Policy Administration systems a plus.
  • Ability to learn new applications and system features quickly.
  • Ability to manage workload with minimal supervision.
  • Preferred: Certified Insurance Service Representative (CISR) is a plus.
Benefits
  • paid time off for company holidays, vacation, sick and personal days
  • paid parental leave
  • mental health services
  • comprehensive and best-in-class benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance productspolicy administration systemsclient record managementclient feedback analysis
Soft Skills
communicationteam collaborationproblem-solvingtime managementcustomer service
Certifications
Certified Insurance Service Representative (CISR)