RWS Group

People Operations

• Collaborates with in-country People Services managers across multiple RWS sites globally, ensuring efficient HR data management and compliance as part of the Human Resources Global Service Delivery Team.
• Executes and refines administrative processes within the company’s HR system, maintaining data integrity, consistency, and alignment with global and local standards.
• Manages and enhances end-to-end People Services operations in accordance with global processes, with consideration for local variations.
• Maintains and updates HR systems, ensuring timely and precise data input while supporting process improvements.
• Conducts audits to uphold data integrity, proactively addressing discrepancies and implementing necessary remediation actions.
• Creates and organizes personnel documentation, ensuring compliance with data protection policies and evolving regulatory requirements.
• Delivers on Service Level Agreements (SLAs) and aligns policies with best practices to support a positive employee experience.
• Collaborates with HR team members and partners with stakeholders to enhance HR services and foster innovation and efficiency.
• Prepares data extracts and supports payroll functions, facilitating timely and accurate processing.
• Proactively assists People Services team, addressing emerging needs and operational demands; works closely with the People Services Country Manager.

People Services Administrator

Project Manager

• Create error-free linguistically validated Patient Reported Outcomes (PRO) instruments through harmonization, back translations, expert review, in-country review and cognitive debriefing.
• Serve regularly as Lead Project Manager and main client contact; coordinate projects with multiple Project Managers.
• Reconcile and edit harmonized and back translations in a timely, efficient and accurate manner.
• Coordinate and communicate with interviewers, recruiters, translators, research specialists, in-country/client reviewers, and others as needed.
• Coordinate with colleagues in other departments to ensure efficient workflow and maintain accurate project records and spreadsheets.
• Maintain and ensure reliability of key operating data and databases; compose reports, memos, letters and manuals.
• Ensure projects are delivered error-free and as specified within established timeframes; provide training to Associate Project Managers.
• Recommend and possibly implement policies/procedures to improve efficiency and meet company objectives.

Low Voltage Project Manager

Customer Support

• Provide support via email to general users and businesses
• Research, analyze, and validate information using web-based maps and news articles/social media/official websites
• Provide support to general users of the maps app
• Trouble-shoot and, if required, escalate issues
• Deal with business queries in accordance with company policies
• Evaluate data quality through web-based research and phone calls
• Apply critical thinking to identify high-level trends
• Identify root cause(s) of trending issues through web-research
• Create analytical reports

Customer Service and Business Data Technician

Artificial Intelligence

• Review and evaluate AI responses for success/failure
• Select the preferred response when applicable and explain your choice
• Provide clear, consistent, and detailed annotations based on guidelines

AI Linguistic Annotator, Finnish

• Adapt dubbing scripts and fine-tune AI-generated voiceovers for movies, TV shows, documentaries, and animated series
• Work in an AI-powered platform to review and refine synthetic speech
• Adapt scripts for US English audiences
• Select voice profiles and ensure high-quality dubbing output
• Collaborate with a global team and receive full training & support

AI Dubbing Script Adapter

• Serve as primary client contact and first-level escalation point for LV Project Management.
• Oversee daily project operations ensuring objectives, budgets, and KPIs are met.
• Analyze trends, resolve system issues, recommend improvements, contribute to client-focused initiatives.
• Manage delivery of linguistically validated Patient Reported Outcomes instruments and lead multiple complex projects independently.
• Job assignment, mentoring, coordination, and team management responsibilities.
• Coordinate with Finance for invoicing and payment processing; manage electronic file transfers.
• Partner with Vendor Management for resource planning, train vendors, evaluate performance.
• Adhere to Quality Management System standards and support root cause analysis.
• Perform other duties to ensure efficient department functioning.

Client Team Lead – Project Management

Business Development Rep

• Support the sales cycle from lead generation through to deal closure, working closely with senior sales colleagues within RWS
• Assist in developing account plans and sales strategies for target enterprise accounts
• Build and nurture relationships with key contacts across I.T, documentation, product and digital teams
• Communicate the value of Tridion Docs clearly, aligning product capabilities with customer needs
• Collaborate with sales engineers, product managers and marketing to prepare tailored proposals and presentations
• Contribute to RWS’s revenue growth by identifying opportunities, qualifying leads and supporting deal progression
• Participate in industry events, webinars and client meetings to promote RWS and build market awareness
• Keep CRM records up to date and support accurate forecasting through diligent pipeline management

Junior Business Development Manager, Tridion

Business Development Manager - Tridion

Sales

• Own and execute the full sales cycle for Fonto One: from lead generation through proposal, negotiation, and close
• Develop strategic account plans to penetrate and expand within top-tier pharmaceutical clients
• Clearly articulate the business value of Fonto One, aligning the solution to customer needs and regulatory pain points
• Collaborate closely with product, marketing, solutions consulting, and customer success teams to drive product-market fit and customer satisfaction
• Maintain accurate pipeline forecasts and achieve quarterly and annual revenue targets
• Represent RWS at industry events, conferences, and client workshops
• Stay current on trends in eCTD, structured content, AI in life sciences, and regulatory technologies