Product Support Specialist, MS
FUJIFILM Corporation
Associate Scoping Consultant, LV
RWS Group
full-time
Posted on:
Origin: • 🇨🇴 Colombia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage client interactions to obtain request details and provide accurate quotations for licensing and Linguistic Validation translation projects.
- Conduct thorough research and review of licensed COA documents, create instrument profiles, and process licensing and permissions requests.
- Scope and quote LV translation projects based on complexity, size, and client needs; maintain quotation records.
- Communicate promptly with clients, developers, and copyright holders to secure availabilities and requirements.
- Collaborate across departments and coordinate with Finance to process invoices and payments and ensure proper order processing.
- Maintain and update instrument records and database; prepare documentation (reports, memos) to track project status and communications.
- Compare quoted vs. actual project costs to improve future estimates and recommend improvements to policies and procedures.
- Source and manage recruiters/interviewers and integrate them into workflows; support and train junior staff.
- Comply with company QMS standards, including ISO 9001 and ISO 17100.
- Manage electronic project files and ensure timely setup for production; execute special projects as assigned.
Requirements
- Bachelor’s degree in a relevant field (e.g., Business, English, Foreign Language, Sales, Marketing, Social/Applied Sciences).
- 1–2 years of experience, preferably in translation, linguistic validation, or the pharmaceutical industry.
- Proven success in production planning and account management in a fast-paced translation environment.
- Strong organizational, prioritization, and multitasking skills under pressure.
- Excellent written and verbal English communication, including proofreading.
- Clear understanding of project requirements and linguistic validation processes.
- Proficient in Microsoft Office, Adobe Acrobat, CAT tools, CRM systems.
- Strong problem-solving and analytical skills.
- Effective team collaboration and relationship-building abilities.
- Capable of working independently with discretion and confidentiality.
- Professional customer service and issue resolution skills.
- Detail-oriented with a focus on quality.
- Skilled in root cause analysis and project quoting.
- Able to research, interpret, and compile data from various sources.
- Flexible and open-minded approach to tasks.
- Clear and concise oral and written reporting.
- Experience with medical terminology and clinical/research settings preferred.
- Familiarity with foreign languages and translation experience is a plus.
