Ruvixx, Inc.

General

• Lead compliance and anti-piracy cases from initial contact to resolution
• Manage important discussions regarding software licensing via email, phone, and virtual meetings
• Analyze investigation data to evaluate scenarios, prepare detailed reports
• Document workflows and share knowledge to improve engagement strategies for the Brazilian market

Anti Piracy Engagement Specialist

Compliance

• Manage compliance and anti-piracy campaigns specifically targeting the SEA region.
• Analyze and evaluate investigation data, ensuring CRM systems are updated with precision for global reporting.
• Proactively identify new leads using external sources and refine engagement strategies to convert non-compliant users.
• Organize documentation to ensure smooth, consistent workflows and knowledge-sharing across the team.
• Provide rapid insights and data snapshots to meet evolving business needs.

Engagement Specialist – Compliance, Software Anti-Piracy Initiatives

Human Resources

• Architect and lead the onboarding journey for new hires, ensuring they have the tools, access, and training needed to succeed immediately.
• Manage operations to meet local legal standards and lead security compliance processes (SOC2, data privacy audits, etc.).
• Own the annual performance review cycle, implementing frameworks that drive professional growth and transparent feedback.
• Serve as the primary point of contact for our international contractors, managing relationships to ensure high satisfaction, retention, and morale.
• Partner with Recruiting to analyze hiring needs, monitor retention metrics, and refine our overall talent strategy.
• Champion a positive, inclusive remote work environment that aligns with our global values.

HR Manager – LATAM

Customer Success Manager

• Spend 75% of your time seeking new enterprise opportunities
• 25% on strategic account leadership
• Lead a team of execution specialists
• Own the success of every campaign
• Approach complex client pain points proactively

Anti Piracy Engagement Specialist

Engagement Specialist – Compliance, Software Anti-Piracy Initiatives

HR Manager – LATAM

VP of Client Success, Growth