Runbeck Election Services

Account Manager

• Serve as the lead point of contact for assigned customer accounts
• Ability to develop trusted customer relationships in a positive, patient, and friendly manner, utilizing good interpersonal skills
• Implementation and configuration of proprietary software and hardware
• Onsite installations, process development, and customer training
• Ensure the timely and successful delivery of our products, solutions, and services according to customer needs and objectives
• Develop new business with existing clients and identify areas of improvement within the customer environment
• Collaborate with the sales team to identify and grow opportunities within the territory
• Document customer equipment and usage
• Demonstrate professionalism when representing the company in all communications with internal and external customers and vendors
• Attention to detail and the ability to work independently
• Troubleshoot and diagnose problems, at a wide variety of customer sites, in conjunction with RES team members using various communication resources (phone, email, app, web, in-person)
• Track customer calls and create required reports
• Follows all company policies and procedures
• Coordinate job/equipment flow and schedule with team and customers
• Complete and demonstrate a full understanding of ongoing training concepts and applications
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis

Field Service Account Manager

Sales

• Develop and execute strategic sales plans to achieve and exceed revenue goals.
• Identify and pursue new business opportunities through prospecting, networking, and market research.
• Build and manage relationships with executive-level decision-makers and key stakeholders.
• Conduct detailed needs assessments to tailor proposals and presentations to client objectives.
• Lead complex negotiations and close large-scale or enterprise-level deals.
• Collaborate with internal teams, including marketing, product development, and customer success, to ensure client satisfaction and successful onboarding.
• Serve as a mentor and resource to junior sales team members, sharing best practices and sales strategies.
• Maintain a robust and accurate pipeline in the CRM system, ensuring consistent forecasting and reporting.
• Stay informed about industry trends, competitor offerings, and market dynamics to position the company’s products or services effectively.
• Represent the company at industry events, conferences, and trade shows to build brand awareness and expand the client base.

Field Service Account Manager

Regional Sales Director