Field Service Account Manager

Runbeck Election Services

Field Service Account Manager at Runbeck Election Services, developing business and maintaining customer satisfaction across the US. Overseeing implementations and training with excellent customer service skills.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Serve as the lead point of contact for assigned customer accounts
Ability to develop trusted customer relationships in a positive, patient, and friendly manner, utilizing good interpersonal skills
Implementation and configuration of proprietary software and hardware
Onsite installations, process development, and customer training
Ensure the timely and successful delivery of our products, solutions, and services according to customer needs and objectives
Develop new business with existing clients and identify areas of improvement within the customer environment
Collaborate with the sales team to identify and grow opportunities within the territory
Document customer equipment and usage
Demonstrate professionalism when representing the company in all communications with internal and external customers and vendors
Attention to detail and the ability to work independently
Troubleshoot and diagnose problems, at a wide variety of customer sites, in conjunction with RES team members using various communication resources (phone, email, app, web, in-person)
Track customer calls and create required reports
Follows all company policies and procedures
Coordinate job/equipment flow and schedule with team and customers
Complete and demonstrate a full understanding of ongoing training concepts and applications
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis

Requirements

What you’ll need

Trade or Technical school certification/diploma or equivalent work experience
Experience with software-related applications, MS Office Suite products, and other Commercial Off Shelf (COTS) products
Experience delivering client-focused solutions to customer needs
Listening, negotiating, and presentation abilities with strong verbal and written communication skills
Effectively communicate technical ideas and processes
Understanding of physical electrical wiring and mechanical applications
Excellent attention to detail, organizational skills, and meets deadlines
Strong interpersonal and customer contact skills
Strong written/verbal communication skills; good math skills
Demonstrates computer skills and aptitude; Microsoft Office preferred
Effectively sets priorities
Ability to track and report on opportunities for improvement and success
Listening effectively when others are speaking
Credible, responsive team-player
Ability to perform and retain various skill-related tasks, training, and operations
21 years of age (minimum)
Overnight travel required with multi-customer visits across the US

Benefits

Comp & perks

Unlimited PTO
Major Medical Insurance
Dental Insurance
Vision Insurance
Basic and Voluntary Life Insurance
Short- and Long-Term Disability Insurance
Accident Insurance
Critical Illness Insurance
Hospital Indemnity
Employee Assistance Program (EAP)
IDShield/Legal Shield
Pet Insurance
401K Matching
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

implementationconfigurationtroubleshootingdiagnosing problemsunderstanding of physical electrical wiringmechanical applicationsclient-focused solutionsattention to detailorganizational skillsreporting

Soft Skills

interpersonal skillscommunication skillslistening skillsnegotiating skillspresentation skillsprofessionalismindependencecredibilityteam playerability to set priorities

Certifications

Trade or Technical school certificationdiploma