Rue La La

Program Manager, Member Services – Content & Communications

Rue La La

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • New York • United States

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Salary

💰 $95,000 - $115,000 per year

About the role

  • Develop clear, engaging, and effective content for both member services agents and members.
  • Train content creation, agent-facing knowledge resources, and member-facing help content.
  • Design, develop, and maintain training materials for customer service agents.
  • Own and maintain agent-facing knowledge base articles, job aids, and standard operating procedures ensuring ease of navigation, accuracy, and optimization.
  • Create and update member-facing content, including Help Center articles, FAQs, policy explanations, and transactional messaging.

Requirements

  • Bachelor’s degree in communications, marketing, education, organizational development or related field required
  • 3-5 years’ experience in content creation, communications, knowledge management, training, curriculum design
  • Strong writing and editing skills with the ability to adapt tone for agents, internal stakeholders, and luxury consumers.
  • Experience in creating training materials, knowledge base content, or internal communications in a customer service or e-commerce environment.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Comfort working in a fast-paced, evolving environment with multiple priorities.
  • Proficiency with content creation tools (e.g., Gemini, LM Notebook, Canva, Loom, Camtasia, or Articulate) to build visually compelling content and training.
Benefits
  • Health insurance
  • 401(k) participation
  • Paid time off
  • Stock options
  • Medical, dental, vision and basic life insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content creationknowledge managementtrainingcurriculum designwritingediting
Soft Skills
cross-functional collaborationstakeholder managementadaptabilityorganizational skills
Certifications
Bachelor’s degree in communicationsBachelor’s degree in marketingBachelor’s degree in educationBachelor’s degree in organizational development