Ruby Labs

Customer Support

• Assist with processing player payout requests in accordance with company policies.
• Perform routine checks on payouts to ensure accuracy and compliance.
• Support verification workflows for KYC (Know Your Customer) and fraud prevention processes.
• Help maintain records of payout activity and verification steps.
• Work with the customer support team to address basic payout-related inquiries from players.
• Escalate any suspicious or unusual activity to the AML / risk team.
• Monitor payout processes and flag operational issues or inconsistencies.
• Support internal audits and compliance checks as required.

Junior Customer Support Representative, Payouts

Producer

• Lead ideation and development of high-converting ad creatives, including casino-native angles (jackpots, wins, bonuses, urgency, competition, FOMO), gameplay ads, UGC-style videos, statics, and AI-generated creatives.
• Ensure all creatives comply with sweepstakes regulations and ad platform policies.
• Rapidly iterate concepts based on performance data and maintain high production velocity for Meta and Google Display campaigns.
• Structure systematic A/B testing frameworks, identify winning patterns, and scale top-performing creatives.
• Analyze creative-level metrics (CTR, Hook Rate, CVR, CPA, ROAS), generate hypotheses based on trends, provide structured performance insights, and continuously refine messaging and creative hooks.
• Monitor iGaming and sweepstakes advertising trends, analyze competitor creatives and funnels, identify emerging angles in online casino advertising, and stay informed about compliance and policy updates.
• Collaborate closely with User Acquisition Managers, designers, and content creators to execute concepts, participate in brainstorming sessions, and contribute to improving internal creative systems.

Ad Creative Producer, iGaming, Social Casino

• Handle routine customer support tickets efficiently and professionally.
• Assist with ticket triage and processing to ensure timely resolution.
• Escalate complex issues to senior team members or relevant internal teams when necessary.
• Work towards achieving the set Key Performance Indicators and Service Level Agreements.
• Strive to provide accurate and friendly first-contact support to customers.
• Gather basic customer feedback to help improve our products and services.
• Assist in handling billing queries under guidance when required.

Junior Customer Support Representative – Tickets

Financial Crime

• Conduct AML investigations in a timely, accurate, and professional manner.
• Identify and escalate suspicious transactions, activity, or player accounts to the designated compliance personnel.
• Perform risk assessments on new and existing players throughout their customer journey.
• Assist in the management and mitigation of money laundering and financial crime risks across the platform.
• Support responses to enquiries from law enforcement agencies and regulatory authorities as required.
• Audit players, internal systems, and operational processes, and clearly report findings to relevant stakeholders.
• Maintain detailed records of investigations, risk decisions, and compliance activity.
• Assist in the development and implementation of AML tools, systems, and internal controls.
• Monitor player behavior and transaction patterns to proactively identify emerging risks.
• Stay current with U.S. sweepstakes compliance requirements, AML regulations, and industry best practices.
• Support internal audits and regulatory reviews related to financial crime and player verification.

Anti-Money Laundering, AML Officer

• Lead, mentor, and develop the customer support team, fostering a culture of accountability, quality, and continuous improvement.
• Own and drive KPIs across the support function, including response times, first-contact resolution, and customer satisfaction.
• Develop workflows, training materials, and escalation processes to ensure consistency and quality at every touchpoint.
• Implement strategies to proactively reduce inbound volume through self-service resources and root cause resolution.
• Maintain oversight of payout and verification processes, ensuring accuracy, security, and compliance with relevant regulations.
• Work closely with compliance personnel to ensure all operations align with AML, KYC, and sweepstakes regulatory requirements.
• Surface player insights and feedback to product and senior leadership to drive platform improvements.
• Evaluate and optimise support tooling, CRM systems, and operational processes.
• Report regularly on team performance and operational metrics to senior leadership.

Head of Customer Support

Email Marketing Manager

• Own the experimentation roadmap for email marketing growth
• Run A/B tests across: subject lines, preview text, email body copy, calls to action, content structure, offer presentation, lifecycle messaging
• Develop and prioritize experiments across two key areas: Pre-purchase experiments focused on maximizing conversion volume from email and Post-purchase experiments focused on improving user activation, retention, and re-engagement
• Analyze email performance and user behavior to identify growth opportunities and friction points
• Write clear testing hypotheses and propose strong copy variations for experiments
• Partner with the Email Team on the implementation of tests and campaign changes
• Measure experiment results, identify winners and losers, and define next steps
• Do the daily reporting of the Email experiment in the growth Slack channel
• Control the monetary impact of every experiment on the company top line
• Maintain a clear backlog of email growth experiments and document learnings
• Perform ongoing market and competitor research to generate new hypotheses and experiment ideas
• Work with data and product stakeholders to ensure experiments are tied to measurable business outcomes

Email Marketing Growth Manager

Community Manager

• Monitor and audit conversations across Reddit, Discord, Trustpilot, and Quora to identify engagement opportunities.
• Actively participate in relevant discussions, positioning our brand as a trusted and exciting voice in the sweepstakes casino gaming space.
• Manage and grow our Discord server, fostering an active, positive, and engaged player community.
• Engage across relevant Reddit communities and threads to boost brand visibility and awareness.
• Monitor and respond to Trustpilot reviews in a timely, professional, and brand-appropriate manner, addressing player feedback and showcasing our commitment to customer experience.
• Identify and contribute to relevant Quora questions and discussions, positioning our brand as a knowledgeable and credible voice in the sweepstakes casino space.
• Build and maintain a living database of engagement opportunities, trending topics, and high-value community touchpoints across all platforms.
• Develop platform-specific strategies for Reddit, Discord, Trustpilot, and Quora to grow brand awareness and community engagement organically.
• Collaborate closely with the marketing and content teams to ensure community efforts align with campaigns, promotions, and launches.
• Flag player feedback, sentiment trends, and potential issues to relevant internal teams in a timely manner.
• Track, analyze, and report on community engagement metrics and their impact on brand growth.
• Stay ahead of platform updates and cultural trends — especially within gaming and sweepstakes communities.

Full-stack Engineer

• Full-Stack Development: Take an active, hands-on role in developing complex features and modules using Next.js for the frontend and NodeJS for the backend.
• Process Management: Implement and optimize Agile methodologies (Scrum/Kanban), including sprint planning, task estimation, and delivery oversight.
• Quality Assurance: Enforce best practices in coding, testing, caching, and performance monitoring to ensure a robust and scalable application.
• Security: Design and implement comprehensive security measures at the application, infrastructure, and data levels.

Full-Stack Developer

Frontend Engineer

• Create UI concepts from scratch based on product requirements, references, or ideas (without an existing designer in the team).
• Use AI-powered UI tools (Hero UI Chat, Lovable, v0.dev, Figma AI, etc.) to accelerate design exploration and prototyping.
• Translate requirements into intuitive, structured, and visually consistent interfaces.
• Implement UI using Next.js (15+), React, TypeScript, and Tailwind CSS.
• Build reusable component-based UI structures.
• Ensure visual consistency, responsiveness, and usability.
• Take full ownership of UI delivery — from idea to final implementation.

UX/UI Developer – AI-Focused

Growth Marketing

• Funnel Optimization: Define and implement hypotheses to improve the conversion rate (CR) to purchase and lifetime value (LTV) within the web funnel.
• Data-Driven Strategy: Dive deep into data on the competitive environment and user behavior to propose strategies that drive customer acquisition efficiency and improve CPA.
• Testing Roadmap: Run a robust testing roadmap to drive continuous improvement in the web funnel, ensuring strict quarterly KPIs are met and exceeded.
• Cross-Functional Collaboration: Collaborate closely with designers, developers, and other key stakeholders to seamlessly execute optimization strategies, from product requirement documents to implementation.
• Agile Ceremonies: Assist the Engineering team in leading agile software development ceremonies, including daily standups, grooming, planning, and retrospectives.
• Ownership of Results: Lead the entire growth process, taking full responsibility for outcomes—from hypothesis creation to final implementation and evaluation.
• UA Collaboration: Work hand-in-hand with the User Acquisition (UA) team to build and optimize the full flow, ensuring every step, from the first user interaction through registration and payment, is optimized for growth.
• User Pain Points: Deeply understand user pain points and behaviors, leveraging this knowledge to determine the most effective strategies for selling our product.

Growth Manager

• Own end-to-end ad creative production across all formats (static, video, UGC, motion, AI-generated), acting as the final approval authority before testing or launch, ensuring brand standards, pixel-perfect design, platform best practices, clear UI/visual hierarchy, and performance-focused execution.
• Design, enforce, and continuously improve the creative workflow, monitor production in real time, identify risks or bottlenecks early, and maintain speed without sacrificing quality.
• Provide continuous, clear, specific, and actionable feedback to designers and creative contributors, actively guiding work during production to prevent rework and uphold a consistently high creative standard.
• Lead ideation and conceptualization of new creatives, translate strategy and performance insights into briefs, stay up to date on AI-driven creative tools and industry trends, collaborate with User Acquisition Managers on performance signals, incorporate feedback into improvements and future concepts, and deliver test-ready variations to support testing strategies.
• Continuously research competitor creatives across AI and consumer tech, benchmark quality, formats, hooks, and execution, and apply insights to elevate internal creative standards.
• Act as the execution bridge between designers and User Acquisition Managers, ensuring alignment, clear expectations, and smooth handoffs.
• Provide regular updates to management on creative pipeline status, production velocity, and quality consistency, taking full ownership of execution outcomes and continuously raising standards.

Lead Creative Producer

• Testing new ideas and hypotheses to maximize results.
• Refining and executing strategies for daily campaign optimization.
• Monitoring creative trends and extracting new ideas from research.
• Analyzing campaign performance hourly, daily, weekly, and monthly, and flagging key trends or anomalies.
• Tracking and managing the Meta source.
• Optimizing campaigns based on CPA and ROAS results.
• Collaborating with team members on campaign execution and planning.

Senior User Acquisition Manager

• Lead the ideation and conceptualization of new ad creatives that resonate with diverse audiences, with an emphasis on strategies that enhance customer acquisition.
• Stay ahead of industry trends to integrate innovative elements into creative production, ensuring our creatives are captivating and effectively convert viewers into customers.
• Collaborate with design teams to transform ideas into compelling ad creatives that align with brand values and effectively meet campaign goals.
• Oversee the production process to ensure all projects are delivered on time and meet the creative vision, with particular attention to optimizing the impact on customer acquisition.
• Coordinate with designers, user acquisition managers, and other team members to ensure smooth workflow and high-quality outputs.
• Work closely with User Acquisition Managers to analyze the performance of ad creatives across various platforms, identifying those that best contribute to customer acquisition.
• Generate and test hypotheses in A/B testing to refine creatives, with a focus on optimizing conversion rates and improving overall campaign performance.
• Provide regular reports to the Ad Creative Lead on the impact and effectiveness of ad creatives, highlighting their role in driving customer acquisition.
• Conduct thorough competitor research to understand market benchmarks and creative standards, particularly those successful in acquiring customers.
• Identify emerging trends in ad creative production and propose innovative solutions to leverage these trends for better market positioning and customer engagement.
• Liaise between creative teams and user acquisition managers to ensure that ad creatives are optimized for performance based on real-time data.
• Facilitate brainstorming sessions that encourage a culture of creativity and continuous improvement, aimed at boosting customer acquisition and retention.

Creative Producer

• Manage and optimize campaigns on Taboola, Outbrain, NewsBreak
• Monitor performance and optimize bids, targeting, and placements
• Support budget pacing to maximize CPA efficiency and ROAS
• Brief and review native creatives (headlines, images, advertorials)
• Test messaging and creative angles
• Analyze creative performance and trends
• Optimize landing pages and funnels for native traffic
• Improve CVR and subscription performance
• Track CPA, CTR, CVR, retention, and LTV
• Collaborate with data teams to drive insights
• Run A/B tests across creatives, audiences, and pages
• Identify scalable combinations
• Stay current on native ad trends and competitors
• Work with creative, data, and product teams

Junior User Acquisition Manager – Native Advertising Focus

Security Engineer

• Design and build operations security infrastructure and IAM from scratch.
• Develop, implement, and maintain comprehensive security policies, strategies, and protocols to safeguard the intellectual property, and prevent unauthorized access.
• Deploy and manage security tools and solutions, with preference for open-source technologies where appropriate.
• Utilize MDM software with other products to ensure organization-wide device security compliance and enforce consistent protection standards across all endpoints.
• Establish and enforce remote work security standards and best practices for company owned and BOYD devices.
• Design and implement access structure using identity provider.
• Manage user provisioning and deprovisioning workflows across all company tools and services.
• Automate access lifecycle management, including onboarding and offboarding processes.
• Control and audit access permissions to ensure principle of least privilege.
• Implement and maintain identity federation technologies across multiple platforms.
• Administer Google Workspace with focus on security configurations and compliance.
• Configure policies like Context Aware Access, LDAP, SCIM, and other controls within Google Workspace.
• Establish IT security operations (SecOps) best practices and standard operating procedures.
• Conduct regular security assessments and vulnerability management.
• Define security metrics and KPIs; provide regular security posture reports.
• Advise leadership on security risks, compliance requirements, and remediation strategies.
• Develop and maintain comprehensive security documentation, runbooks, and policies.
• Streamline security-related processes for efficiency and effectiveness.
• Create and maintain disaster recovery and business continuity plans.
• Drive security awareness and training initiatives across the organization.