Background Verification Analyst
Entrata
Customer Account Analyst – Repair
RTX
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $66,000 - $130,000 per year
Job Level
JuniorMid-Level
Tech Stack
ERP
About the role
- Serve as the primary point of contact for assigned customers, providing timely updates and resolving inquiries and concerns
- Act as the face of the organization, interacting with internal and external customers daily to provide excellent customer service
- Manage repair orders from induction through delivery, ensuring accuracy and compliance with Global Trade regulations
- Execute contract requirements, ensuring adherence to terms and conditions
- Process and adjudicate warranty claims in a fair and timely manner
- Partner with internal operations and engineering teams to resolve customer issues and deliver effective solutions
- Identify and mitigate risks that could impact customer satisfaction or on-time delivery
- Support accounts receivable dispute resolution, working closely with Finance to drive closure
- Drive operational excellence and support compliance in a fast-paced aerospace MRO environment
Requirements
- Typically requires a University Degree (Bachelor degree) or an Advanced Degree in a related field
- Minimum 2 years of prior relevant experience
- U.S. citizenship is required (U.S. person/immigration status requirement)
- Working experience in contracts, customer account management, or warranty administration preferred, ideally in aerospace or defense
- Proficiency with SAP or similar ERP systems
- Strong organizational skills with ability to manage a high volume of accounts
- Experience with accounts receivable dispute resolution and working with Finance
- Knowledge of Global Trade regulations and compliance (for repair order management)
- Ability to process and adjudicate warranty claims fairly and timely
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan with employer matching and separate employer retirement contribution including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage (short-term and long-term disability)
- Optional coverages for purchase: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, and parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives wellness rewards program
- Doctor on Demand virtual doctor visits
- Bright Horizons child and elder care services
- Teladoc Medical Experts second opinion program
- Flexible spending accounts
- Flexible work schedules
- Employee Scholar Program and tuition/education support
- Paid time off and holidays
- Potential participation in annual short-term and/or long-term incentive compensation programs (not guaranteed)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract managementcustomer account managementwarranty administrationaccounts receivable dispute resolutionGlobal Trade regulations compliancerepair order managementSAPERP systems
Soft skills
customer serviceorganizational skillsproblem-solvingrisk mitigationcommunication
Certifications
Bachelor degreeAdvanced Degree