RTX

Customer Account Analyst – Repair

RTX

full-time

Posted on:

Location Type: Hybrid

Location: Phoenix • Arizona • 🇺🇸 United States

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Salary

💰 $66,000 - $130,000 per year

Job Level

JuniorMid-Level

Tech Stack

ERP

About the role

  • Serve as the primary point of contact for assigned customers—providing timely updates, addressing inquiries, and resolving concerns with professionalism
  • Manage repair orders from induction through delivery, ensuring accuracy and compliance with Global Trade regulations
  • Execute contract requirements, ensuring adherence to terms and conditions
  • Process and adjudicate warranty claims in a fair and timely manner
  • Partner with internal operations and engineering teams to resolve customer issues and deliver effective solutions
  • Identify and mitigate risks that could impact customer satisfaction or on-time delivery
  • Support accounts receivable dispute resolution, working closely with Finance to drive closure
  • Interact with internal and external customers daily to provide excellent customer service
  • Drive operational excellence and support compliance in a fast-paced aerospace environment

Requirements

  • Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field
  • U.S. citizenship is required
  • Security Clearance: None/Not Required
  • Working experience in contracts, customer account management, or warranty administration, ideally in an aerospace, defense, or similar environment
  • Proficiency with SAP or similar ERP systems
  • Strong organizational skills with the ability to manage a high volume of accounts in a fast-paced environment
  • Ability to partner with internal operations, engineering, and finance teams
  • Experience supporting accounts receivable dispute resolution
Benefits
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement program
  • Student Loan Repayment Program
  • Life insurance and disability coverage
  • Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Ovia Health, fertility, and family planning
  • Adoption Assistance
  • Autism Benefit
  • Employee Assistance Plan, including up to 10 free counseling sessions
  • Healthy You Incentives, wellness rewards program
  • Doctor on Demand, virtual doctor visits
  • Bright Horizons, child and elder care services
  • Teladoc Medical Experts, second opinion program
  • Medical, dental, vision, life insurance, short-term disability, long-term disability (additional mention)
  • 401(k) match, flexible spending accounts, flexible work schedules
  • Employee Scholar Program
  • Paid time off and holidays
  • Annual short-term and/or long-term incentive compensation programs (dependent on role and performance)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contract managementcustomer account managementwarranty administrationaccounts receivable dispute resolutioncompliancerisk mitigationoperational excellence
Soft skills
customer serviceorganizational skillsproblem-solvingcommunicationprofessionalism
Certifications
University DegreeAdvanced Degree