Provide daily sustainment support for Operations and Supply Chain applications, including issue investigation, documentation, and coordination with technical teams.
Follow established processes for ticket intake, triage, escalation, and resolution using ServiceNow or similar systems.
Document requirements for small enhancements or configuration changes based on user needs.
Support UAT activities by preparing test cases, executing tests, validating results, and documenting findings.
Maintain clear and thorough documentation for issues, steps taken, and resolutions.
Work closely with business users to understand reported problems and provide timely status updates.
Escalate complex issues appropriately to senior analysts or managers.
Support continuous improvement activities by assisting with process updates, documentation improvements, and sustainment best practices.
Assist with Disaster Recovery documentation and compliance-related tasks.
Participate in team discussions to review requirements, support priorities, and issue status.

Requirements

Minimum 2+ years’ experience in IT Support and a bachelor’s degree, Computer Science, Technology, Engineering or Mathematics or related discipline or equivalent combination of related work experience and schooling in lieu of degree.
2+ years of experience in IT support, business systems support, or a related analyst role.
Familiarity with ServiceNow, Jira, Confluence, or similar tools, and ability to document work clearly.

Benefits

Parental (including paternal) leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportbusiness systems supportissue investigationdocumentationUAT activitiestest case preparationprocess updatesdisaster recovery documentationcompliance-related tasks

Soft Skills

communicationproblem-solvingcoordinationtimely status updatescollaborationattention to detail