M365 Technical Manager
RTX
full-time
Posted on:
Location Type: Hybrid
Location: Livingston • United Kingdom
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About the role
- Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence.
- Own and develop the M365 roadmap, ensuring alignment with organisational priorities, user needs, and emerging technologies.
- Lead platform security and governance, ensuring compliance with internal policies and industry best practices—particularly within secure or regulated environments.
- Oversee incident and problem management for M365 services, ensuring timely resolution, root‑cause analysis, and continuous improvement.
- Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business.
- Manage service processes in line with ITIL principles, driving maturity in service delivery and operational management.
- Ensure the platform meets enterprise‑level standards for resilience, scalability, and integration with wider infrastructure.
- Build and lead a high‑performing M365 team, fostering a culture of accountability, collaboration, and professional growth.
Requirements
- Proven experience managing Microsoft 365 at enterprise scale, with strong knowledge across core workloads (Teams, Exchange Online, SharePoint, OneDrive, Entra ID, etc.) for a minimum of 8 years.
- Microsoft certification M365 Administrator Expert or hold at least 3 of the following Microsoft 365 certifications: Endpoint Administrator Associate, Messaging Administrator Associate, Teams Administrator Associate, Identity and Access Administrator Associate, Information Security Administrator Associate certification.
- Demonstrated success working in secure, regulated, or compliance‑driven environments.
- Strong leadership capabilities with experience guiding technical teams and driving high performance.
- Customer‑focused approach with excellent communication and stakeholder‑management skills.
- Hands‑on experience developing and delivering technology roadmaps.
- Strong problem‑solving and organisational skills.
- Competence in ITIL‑aligned service management; ITIL certification desirable.
- Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft 365TeamsExchange OnlineSharePointOneDriveEntra IDITILservice managementroadmap developmentincident management
Soft Skills
leadershipcommunicationstakeholder managementproblem-solvingorganizational skillscustomer focuscollaborationaccountabilityprofessional growthcontinuous improvement
Certifications
M365 Administrator ExpertEndpoint Administrator AssociateMessaging Administrator AssociateTeams Administrator AssociateIdentity and Access Administrator AssociateInformation Security Administrator AssociateITIL certification