RTX

OEM Support Specialist

RTX

full-time

Posted on:

Location Type: Remote

Location: Kansas • Montana • United States

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Salary

💰 $86,800 - $165,200 per year

About the role

  • Provide onsite technical guidance or support for all ARINCDirect products and services.
  • Provide onsite avionics configuration support, troubleshooting support, and comprehensive training on the use of ARINCDirect applications to a varied customer base.
  • Candidate will be identifying and working problems in both the flight deck and cabin environments.
  • Manage relationship within your assigned OEMs, completions centers, and service centers.
  • Identify new sales prospects within your accounts, including customers taking delivery of new aircraft.
  • Introduce ARINC Direct to new operators; upsell ARINC Direct products to existing customers.
  • Gather account requirements and act as a liaison between customers, prospects, OEMs, Service Centers, other Collins Aerospace - ARINCDirect staff, and the ARINCDirect business unit.
  • Identify obstacles to product growth and propose solutions/action items.
  • Serve as a customer advocate.
  • Assist with Technical Publication writing and updating.
  • Assist other regional managers when necessary.
  • Coordinate the ARINCDirect account activation/commissioning processes.
  • Submit required forms, configure, test, and train customers.
  • Work successfully in a dynamic environment and anticipate and mitigate problems using conflict resolution skills.
  • Manage multiple accounts and activities simultaneously.
  • Provide excellent communication and interpersonal skills to internal and external customers.
  • Travel approximately 40%.

Requirements

  • Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
  • Candidate must have four (4) or more years in Customer Service, Marketing, or Technical/Engineering experience and four (4) or more years in customer support functions, including account management, or as a field service representative within the aviation or transportation industry.
  • Experience working with computerized flight planning, aviation weather reporting systems, aircraft communications, including but not limited to, ACARS and SATCOM systems in the flight deck and cabin environments, cabin communications.
  • Business aviation experience in one or more of the following areas: pilot, engineer, maintenance technician, dispatch, aircraft sales/brokerage, aviation management, aircraft completions, FBO operations, or related field position.
Benefits
  • Medical, dental, and vision insurance.
  • Three weeks of vacation for newly hired employees.
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
  • Tuition reimbursement program.
  • Student Loan Repayment Program.
  • Life insurance and disability coverage.
  • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
  • Birth, adoption, parental leave benefits.
  • Ovia Health, fertility, and family planning.
  • Adoption Assistance.
  • Autism Benefit.
  • Employee Assistance Plan, including up to 10 free counseling sessions.
  • Healthy You Incentives, wellness rewards program.
  • Doctor on Demand, virtual doctor visits.
  • Bright Horizons, child and elder care services.
  • Teladoc Medical Experts, second opinion program.
  • And more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
avionics configurationtroubleshootingtechnical publication writingcustomer supportaccount managementfield servicecomputerized flight planningaviation weather reporting systemsACARSSATCOM
Soft Skills
communication skillsinterpersonal skillsconflict resolutionrelationship managementcustomer advocacyproblem-solvingdynamic environment adaptabilitymultitasking
Certifications
University DegreeAdvanced Degree