Customer Account Analyst – Repair
RTX
Cyber SecurityERP
Senior Analyst – Contracts & Customer Service
RTX
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $66,000 - $130,000 per year
Job Level
Senior
Tech Stack
Cyber Security
About the role
- The Contracts and Customer Service Analyst plays a critical role as the primary point of contact for all customer contract matters in a dynamic, fast-paced environment. In this position, you will manage a dedicated portfolio of customers from initial unit induction through quoting, contract execution, and shipment. Responsibilities include direct ownership of customer communication, financial alignment, contract compliance, and coordination across multiple functions. You will also serve as the trusted customer interface, fostering strong relationships while ensuring adherence to negotiated terms, company policies, and financial objectives. Success requires close collaboration with government and commercial customers, as well as internal stakeholders across Program Management, Engineering, Finance, Operations, Supply Chain, International Trade Compliance, and Collins Aerospace leadership. Review incoming repair paperwork daily and ensure induction of units within 24 hours; return or route non-product components as necessary. Manage contractual relationships with a high-volume aerospace customer, acting as the point of contact for contract execution, issue resolution, and strategic discussions. Obtain customer quote approvals and resolve open receivables by collaborating with internal finance teams and external customers. Communicate contractual obligations internally to ensure operational teams are aligned on customer requirements. Partner with International Trade Compliance (ITC) to ensure all import/export activity is properly vetted and compliant. Track and support internal financial objectives, including milestones, progress payments, payment terms, and collections. Coordinate with the customer and internal demand management team to align hardware forecasts and ensure timely deliveries. Participate in process improvement initiatives and reporting efforts to help streamline contract workflows and reporting. Escalate risks and non-compliance matters to appropriate functional leads and support mitigation planning.
Requirements
- Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems. Security Clearance: None/Not Required SAP experience, especially in contract management or order processing modules Experience with financial concepts such as quote review, pricing strategies, or A/R resolution Experience using Microsoft O365 suite (especially Outlook, Excel, PowerPoint) Ability to manage competing priorities in a fast-paced environment Prior experience in an aerospace, defense, or highly regulated environment Knowledge of export/import regulations or prior collaboration with Global Trade