Engineer I, LS Engineering Support Specialist
RTX
Cyber Security
Customer Account Analyst – Repair
RTX
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona
Visit company websiteSalary
💰 $66,000 - $130,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cyber SecurityERP
About the role
- Serve as the primary point of contact for assigned customers—providing timely updates, addressing inquiries, and resolving concerns with professionalism.
- Manage repair orders from induction through delivery, ensuring accuracy and compliance with Global Trade regulations.
- Execute contract requirements, ensuring adherence to terms and conditions.
- Process and adjudicate warranty claims in a fair and timely manner.
- Partner with internal operations and engineering teams to resolve customer issues and deliver effective solutions.
- Identify and mitigate risks that could impact customer satisfaction or on-time delivery.
- Support accounts receivable dispute resolution, working closely with Finance to drive closure.
Requirements
- Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field
- U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
- Security Clearance: None/Not Required
- Working experience in contracts, customer account management, or warranty administration, ideally in an aerospace, defense, or similar environment.
- Strong organizational skills with the ability to manage a high volume of accounts in a fast-paced environment.
- Proficiency with SAP or similar ERP systems.
