RSLI LTD

Supervisor

• In addition to supervisory and coaching duties for the LOA Systems team, this position is responsible for project planning and prioritization of projects.
• The role is responsible for the data integrity, accurate and efficient operation, and functions of the Matrix Leave System(s), while adhering to Matrix Best Practices.
• Project plan and staff for new client implementations and ongoing client leave maintenance.
• Assist in communicating issues/escalations to Account Managers and/or Implementation Managers and work towards resolution with them.
• Create new client profiles, configuring policies, loading logos, and correspondence for new clients as well as existing clients adding new policies.
• Troubleshoot issues reported via work orders.
• Work as a liaison with Sedgwick for issues as they arise.
• Test system enhancements prior to roll out, communicating enhancement roll outs, develop and provide training materials to the training department to support new functionality and processes.

Supervisor, LOA Systems

Scrum Master

• The Lead Scrum Master serves as a senior Agile delivery leader responsible for coordinating and optimizing delivery across multiple Agile teams.
• This role facilitates alignment, transparency, and cross-team collaboration through Scrum of Scrums and scaled Agile practices, while leveraging Azure DevOps to support backlog management, reporting, workflow visibility, and delivery accountability.
• The role also partners closely with product, engineering, architecture, quality assurance, operations, and leadership stakeholders to manage risks, dependencies, and continuous improvement efforts.
• Facilitate Scrum of Scrums ceremonies, PI Planning, cross-team refinement, sprint planning, and release coordination to ensure effective communication, alignment, and execution across multiple Agile teams.
• Identify, track, and help resolve cross-team dependencies, risks, and impediments that may impact delivery.
• Partner with Product Management, Release Train Engineers, Scrum Masters, and other stakeholders to maintain delivery flow and support program execution.
• Manage and optimize Azure DevOps Boards, backlogs, dashboards, queries, workflows, reporting, and usage standards to promote transparency, traceability, and accountability.
• Publish sprint and program artifacts, including sprint commitment reports, burn-down and burn-up charts, velocity by team, and program increment plans.
• Provide clear, data-driven updates to leadership on progress, risks, delivery health, key metrics, and opportunities for improvement.
• Support scaled Agile practices and Agile best-practice adoption across teams, coaching teams toward stronger maturity and continuous improvement.
• Foster collaboration across engineering, product, architecture, quality assurance, operations, and other cross-functional teams.
• Lead program-level retrospectives, identify process gaps, and drive actionable improvements that improve flow, predictability, transparency, accountability, and continuous learning.

Lead Scrum Master

Account Executive

• The National Client Executive is accountable for all aspects of the customer experience with assigned national clients as well as managing and owning the overall client relationship.
• As the lead of a team of professionals, they will deliver on our promises, fully leverage the power of our service capabilities to exceed expectations and problem solve for custom client needs.
• They will review the financial metrics, retention and growth of the assigned block.
• Drives the client renewal strategy for premier client base, with input from sales and/or practice leaders.
• Provides comprehensive service and directly assists in profitably growing the company’s top consulting base.
• Leads finalist meetings typically with large teams and can include navigating complex solution discussions.
• Proactively identifies and executes cross sell opportunities (additional lines of business).
• Manages merger and divesture activities with clients to ensure smooth transitions.
• Manages and negotiates complex performance guarantees.
• Drives client conversations around potential downstream effects of certain changes to plan.
• Achieves or exceeds assigned metrics (such as service, client persistency, implementations and customer satisfaction).
• Develops an effective, efficient strategy and workflow for growing the existing book of business of the company’s top clients.
• Develops and manages annual client strategies to ensure persistency and profitable growth.
• Interprets and delivers client data in relationship to benchmark data.
• Provides suggested strategies for the client’s future based on client data and industry trends. Typically, these strategies require a high level of customization.
• Works closely with the Regional Sales Office, Implementation Manager, and internal support resources in order to develop an effective and efficient strategy and workflow for new and existing business.

Client Executive

Client Partner

• The Middle Market Client Manager serves as the primary contact for a portfolio of middle market clients, providing expert guidance on benefit plans, contracts, and service issues.
• This role builds strong client relationships, drives client growth, and ensures operational excellence through proactive engagement, strategic problem-solving, and cross-functional collaboration on Disability, Life, FML, State Leaves, Company Leaves (Paid and Unpaid) and ADA cases.
• Serve as the main contact for assigned clients, providing guidance on contracts, plan structure, renewals, and issue resolution.
• Build and maintain positive client relationships through regular meetings and proactive communication.
• Educate clients on company processes, policies, procedures, and web services; keep clients and brokers informed of product and service enhancements.
• Collaborate with implementation teams to ensure smooth transitions from implementation to ongoing client management.
• Oversee compliance with performance guarantees and contractual obligations.
• Present claims experience reporting and relevant data to clients.
• Work with sales representatives to identify up-sell and cross-sell opportunities and develop re-enrollment strategies.
• Coordinate and negotiate renewals for assigned clients, communicating client needs and risks.
• Participate in RFP reviews and finalist presentations as needed.
• Work closely with internal departments (billing, underwriting, claims) to ensure seamless operations and client satisfaction.
• Apply organizational skills to manage multiple priorities and deliver quality service.

Middle Market Client Manager

• Serve as the main contact for assigned clients, delivering consultative advice on contracts, plan structure, renewals, and escalated issues.
• Build and maintain strong, proactive relationships through regular face-to-face meetings and strategic communications.
• Navigate complex client challenges, ensuring seamless service and satisfaction.
• Lead the transition from implementation to ongoing client management, ensuring continuity and client confidence.
• Oversee compliance with performance guarantees and contractual obligations.
• Deliver annual stewardship meetings and present claims experience reporting, providing actionable insights to clients.
• Identify and pursue up-sell and cross-sell opportunities in collaboration with sales teams.
• Develop and execute re-enrollment strategies to maximize client engagement and retention.
• Drive revenue growth by expanding product lines and increasing enrollment for existing clients.
• Coordinate cross-functional teams to resolve complex issues and deliver superior client outcomes.
• Apply advanced project and management skills to prioritize and execute initiatives.
• Identify and implement process improvements to enhance efficiency and client experience.
• Serve as a subject matter expert, sharing best practices and mentoring colleagues.
• Lead by example, fostering a culture of collaboration, integrity, and continuous improvement.
• Maintain in-depth knowledge of industry trends, regulatory changes, and technology solutions.
• Represent the organization professionally at client meetings, industry events, and internal forums.

Senior Client Manager – Middle Market

Project Manager

• The IS Project Manager Lead role comprises managing medium to large scale strategic IT projects as part of a multi-year IT transformation program aligned to organizational goals and strategy.
• The role encompasses understanding the Agile processes, partnering with Product Owner, and business leadership/project teams.
• It requires working with vendors/clients and keeping the team focused by shielding/managing distractions to help deliver quality projects on-time and on budget.
• This role will support the organization’s goals by bringing positive change, suggesting innovative, practical solutions to problems, and managing projects across domains (technical/business).
• Provide support to project team by managing project scheduling, RAID management, change management, and status reporting
• Project duties include requirements gathering, guiding internal customers through the project life cycle, and supporting go-live and post-implementation support
• Create and maintain project documents in various capacities and regularly conduct internal and external project reviews to work to improve processes
• Manage/coordinate agile ceremonies with the Product Owners and concerned business partners and coach individuals in Agile processes and tools
• Help teams to clarify goals and activities to be on-track, ensure the correct use of agile process, and monitor/eliminate team conflicts
• Understand a given business case, analyzes the results of any feasibility studies, and assists management with the core definition of a given project
• Works with Quality Assurance to assure results of deliverables meet accuracy standards and facilitates User Acceptance Testing
• Build relationships of trust across functions and organizations; communicate goals, timelines, and deliverables effectively across team
• Recommend improvements to established business processes while continuing to deliver high value in execution and tracking impact
• Refine and adjust tactics to best suit the organization and its project success.
• Assist peers and others in traditional and agile project management activities
• Other duties as defined by management, including RFI and RFP development and evaluation; vendor and partner management

Lead Project Manager

• The National Client Executive is accountable for all aspects of the customer experience with assigned national clients as well as managing and owning the overall client relationship.
• As the lead of a team of professionals, they will deliver on our promises, fully leverage the power of our service capabilities to exceed expectations and problem solve for custom client needs.
• They will review the financial metrics, retention and growth of the assigned block.
• Serve as a subject matter expert to our clients regarding Disability, Life, FML, State Leaves, and Company Leaves (Paid and Unpaid) as well as ADA.
• Develops an effective, efficient strategy and workflow for growing the existing book of business of the company’s top clients.
• Develops and manages annual client strategies to ensure persistency and profitable growth.
• Provides comprehensive service and directly assists in profitably growing the company’s top consulting base.
• Drives the client renewal strategy for premier client base, with input from sales and/or practice leaders.
• Leads finalist meetings typically with large teams and can include navigating complex solution discussions.