Supervisor, LOA Systems

RSLI LTD

Supervisor for LOA Systems managing projects and team for data integrity at Reliance Matrix. Requires a Bachelor’s degree and 5 years’ experience in LOA Systems.

Posted 7/15/2026full-timePhoenix • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $74,680 - $99,690 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Leave of Absence (LOA) Systems management, project planning, and data integrity while effectively communicating with stakeholders and providing training support for system enhancements.

Highest-signal resume keywords

LOA Systems ManagementProject PlanningData IntegritySuperuser FunctionsPHR Designation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisTroubleshootingSystems ProgrammingProject PrioritizationClient Implementation

Soft Skills

Professional CommunicationInterpersonal SkillsAnalytical ThinkingIndependent JudgmentPresentation Skills

Tools & Technologies

Matrix Leave SystemTraining Materials Development

Certifications & Qualifications

Bachelor’s DegreePHR Designation

Industry Keywords

Leave of AbsenceClient MaintenanceBest PracticesWork OrdersSedgwick Liaison

About the role

Key responsibilities & impact

In addition to supervisory and coaching duties for the LOA Systems team, this position is responsible for project planning and prioritization of projects.
The role is responsible for the data integrity, accurate and efficient operation, and functions of the Matrix Leave System(s), while adhering to Matrix Best Practices.
Project plan and staff for new client implementations and ongoing client leave maintenance.
Assist in communicating issues/escalations to Account Managers and/or Implementation Managers and work towards resolution with them.
Create new client profiles, configuring policies, loading logos, and correspondence for new clients as well as existing clients adding new policies.
Troubleshoot issues reported via work orders.
Work as a liaison with Sedgwick for issues as they arise.
Test system enhancements prior to roll out, communicating enhancement roll outs, develop and provide training materials to the training department to support new functionality and processes.

Requirements

What you’ll need

Bachelor’s degree or relevant experience required.
At least 5 years’ experience as a LOA Systems Specialist.
PHR designation preferred.
Experience in Superuser functions.
Professional written and verbal communication and interpersonal skills.
Strong communication and presentation skills, plus math skills required.
Ability to gather, analyze and organize data to make educated decisions.
Ability to identify critical issues and exercise independent judgment.
Ability to think in an analytical manner for troubleshooting and program design.
Must have an aptitude for logic and systems programming.
Ability to Travel: Up to 10%

Benefits

Comp & perks

An annual performance bonus for all team members
Generous 401(k) company match that is immediately vested
A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.
For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
Multiple options for dental and vision coverage
Company provided Life & Disability Insurance to ensure financial protection when you need it most
Family friendly benefits including Paid Parental Leave & Adoption Assistance
Hybrid work arrangements for eligible roles
Tuition Reimbursement and Continuing Professional Education
Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
Volunteer days, community partnerships, and Employee Assistance Program
Ability to connect with colleagues around the country through our Employee Resource Group program