Technical Product Manager

• Responsible for managing and prioritizing hotfixes across the RQI1Stop, LLP, and NRP LP platforms
• Conduct comprehensive impact analyses, define and monitor success metrics, and ensure timely resolution of issues through established escalation processes to maintain platform stability and performance
• Collect information and provide problem statements, root cause, workaround, and status updates to internal stakeholders
• Acquire a deep understanding of the technical infrastructure, product offerings, and target audience of the RQI1Stop, LLP, and NRP LP platforms
• Act as a subject matter expert, providing guidance and insights to the team and other stakeholders on technical and product-related matters
• Work closely with regional business teams to align related business priorities
• Document solutions, workarounds, and assess them for both technical and business teams
• Identify emerging issues and trends for all supported platforms by trending analysis dashboards in Salesforce, Jira, and Power BI
• Lead daily support working sessions with system analysts and development teams
• Effectively cooperate with technical development teams to manage escalated issues
• Participate in SAFe product release activities related to 2nd and 3rd line support
• Liaise with partners on integrations issues and resolutions
• Perform second-level problem troubleshooting, incident resolution, and periodic platforms health checks
• Ensure that customer receive quality and timely support by assisting the 1st line customer Support & Implementation, and Impact Manager teams

Technical Product Manager

Principal Technical Product Manager

Technical Product Manager

Technical Product Manager

Technical Product Manager

Technical Program Manager – TPM