AI Technical Product Manager
DevSavant
Technical Product Manager
RQI Partners, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $90,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Responsible for managing and prioritizing hotfixes across the RQI1Stop, LLP, and NRP LP platforms
- Conduct comprehensive impact analyses, define and monitor success metrics, and ensure timely resolution of issues through established escalation processes to maintain platform stability and performance
- Collect information and provide problem statements, root cause, workaround, and status updates to internal stakeholders
- Acquire a deep understanding of the technical infrastructure, product offerings, and target audience of the RQI1Stop, LLP, and NRP LP platforms
- Act as a subject matter expert, providing guidance and insights to the team and other stakeholders on technical and product-related matters
- Work closely with regional business teams to align related business priorities
- Document solutions, workarounds, and assess them for both technical and business teams
- Identify emerging issues and trends for all supported platforms by trending analysis dashboards in Salesforce, Jira, and Power BI
- Lead daily support working sessions with system analysts and development teams
- Effectively cooperate with technical development teams to manage escalated issues
- Participate in SAFe product release activities related to 2nd and 3rd line support
- Liaise with partners on integrations issues and resolutions
- Perform second-level problem troubleshooting, incident resolution, and periodic platforms health checks
- Ensure that customer receive quality and timely support by assisting the 1st line customer Support & Implementation, and Impact Manager teams
Requirements
- Bachelor’s degree in computer science or related field or equivalent combination of education and experience
- Minimum 3 years’ experience in Agile product management, or as a business analyst, system analysis and technical end-user support leadership
- Proficiency with SQL, DB concepts, Excel, and network configuration is highly desired
- Experience in troubleshooting system integration and network issues
- Critical thinking ability and strong problem-solving capacity
- Good interpersonal and client-handling skills, with the ability to manage expectations and explain technical detail
- Ability to multi-task and switch gears easily
- Work efficiently and collaboratively in a team environment
- Ability and willingness to work in a high-pressure environment
- Ability to accommodate global time zone (mainly early meetings EST) and collaborate effectively across different regions
- This position requires quarterly travel to India
Benefits
- Generous PTO & Holidays
- Remote Work Environment (some positions require travel)
- Comprehensive Medical, Dental and Vision
- HSA & FSA Account Options, with employer HSA contribution
- 401k with Employer Match & Profit Sharing
- Employee Assistance Program
- Tuition Reimbursement
- Professional Development Opportunities
- Student Loan Repayment Assistance
- Eligibility for Annual Bonus
- Wellness Reimbursement Program
- Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLDB conceptsExcelnetwork configurationtroubleshootingincident resolutionimpact analysissuccess metricsproblem-solvingtechnical support
Soft skills
critical thinkinginterpersonal skillsclient-handling skillsmulti-taskingcollaborationadaptabilitycommunicationleadershipteamworkexpectation management
Certifications
Bachelor’s degree in computer scienceAgile product management certification
