Support Engineer

• Assist users via phone and chat
• Handle L1 support tickets
• Receive, log, classify, and prioritize tickets according to SLA
• Perform initial diagnosis and resolve low- to medium-complexity issues
• Provide support for systems and applications
• Guide users on the proper use of RPE systems
• Escalate tickets to higher levels (N2/N3) when necessary
• Coordinate with product teams to find solutions
• Document solutions and maintain the knowledge base

L1 Support Analyst

Compliance

• Operationalize security awareness campaigns by managing a gamification platform and monitoring employee engagement.
• Manage the evolution of learning paths, ensuring progress across proficiency levels through certifications (e.g., SANS).
• Deliver Security training for new hires, ensuring understanding of corporate directives from day one.
• Plan and execute phishing test schedules, analyze results, identify improvement opportunities, and produce effectiveness reports for leadership.
• Create and organize a calendar of security micro-lessons and announcements, ensuring frequency and consistency of messaging.
• Respond to security questionnaires sent by clients, maintain an organized knowledge base, and seek optimization opportunities.
• Coordinate with technical teams to request and organize evidence (screenshots, logs) required to demonstrate controls to clients.
• Draft and review Policies, Procedures (SOPs) and Standards, ensuring alignment with certification requirements (ISO 27001, ISO 27701, ISAE 3402) and the company’s operational reality.
• Map processes using flowcharts, define SLAs, and create execution guides to standardize security activities and facilitate understanding by business areas.
• Coordinate the approval, publication and versioning workflow for normative documents, ensuring the official repository is always auditable and up to date.
• Develop supporting materials such as playbooks and quick reference guides to help internal teams correctly implement GRC directives.

Junior GRC Analyst – Security Governance

QA Engineer

• Actively participate in refinement sessions, using the opportunity to learn and propose testable acceptance criteria
• Actively participate in shift-left meetings by creating test scenarios for requests
• Create and maintain comprehensive test plans
• Develop and maintain automated tests for APIs and frontends, aligning automation with the product’s critical flows
• Execute integration tests, data validation, and end-to-end tests, focusing on real system coverage
• Act proactively in testing, maintaining an emphasis on identifying and anticipating quality issues
• Collaborate with developers, Product Owners (POs) and other stakeholders to ensure continuous quality throughout the software lifecycle
• Pursue continuous improvement to help the team evaluate QA tools, methods and metrics, proposing improvements aligned with market best practices
• Support structuring the QA area within the squad, contributing to processes, best practices and quality standards
• Be proactive in seeking technical references to resolve problems
• Contribute to team growth and the quality culture
• Contribute to implementing test strategies in distributed environments, ensuring reliability, traceability and reproducibility of deliveries.

Junior QA Engineer

• Participar ativamente de refinamentos, aproveitando a oportunidade para aprender e buscar propor critérios de aceite testáveis
• Participar ativamente de reuniões de shift-left criando cenários de teste para as demandas e trazendo a automação para uma etapa anterior aos testes
• Criar e manter planos de teste abrangentes e robustos;
• Desenvolver e manter testes automatizados para APIs e frontends, alinhando a automação aos fluxos críticos do produto
• Realizar testes de integração, validação de dados e testes end-to-end, com foco na cobertura real dos sistemas
• Atuar de forma proativa em testes, buscando manter o olhar em identificar e antecipar problemas de qualidade
• Colaborar com desenvolvedores, POs e demais stakeholders para garantir a qualidade contínua durante todo o ciclo de vida do software
• Buscar sempre sua melhoria contínua para que possa buscar auxiliar e engajar o time em avaliar continuamente ferramentas, métodos e métricas de QA, propondo melhorias aderentes às boas práticas de mercado
• Apoiar QA de menor senioridade dentro da squad, colaborando nos processos, boas práticas e padrões de qualidade
• Fazer Codereview de QAs de menor senioridade
• Proatividade em ajudar a referência técnica do time para a resolução de problemas e buscar ser sempre um suporte para o time
• Colaboração ativa no crescimento da equipe e da cultura de qualidade
• Contribuir ativamente na implementação de estratégias de testes em ambientes distribuídos, garantindo confiabilidade, rastreabilidade e reprodutibilidade das entregas.

• Serve as the company's technical reference for personal data governance and security risk management.
• Lead the maintenance of data mapping (ROPA - Record of Processing Activities).
• Prepare and manage Data Protection Impact Reports (RIPD) / Data Protection Impact Assessments (DPIA).
• Support the support team in responding to data subject requests.
• Monitor the effectiveness of data anonymization and data disposal processes.
• Define guidelines and oversee the implementation of cookie management and privacy preference tools.
• Develop and deliver training on Privacy and Information Security.
• Respond to data breach incidents together with the DPO.
• Prepare the organization for ISO 27001 maintenance audit cycles.

GRC Specialist – Privacy & Risk Focus

Growth Marketing

• Identify and unlock growth levers for the customer base
• Work on activation, credit limit utilization, average ticket, retention, and collections
• Structure hypotheses, run experiments, and scale successful initiatives
• Measure the financial impact generated by comparing *as is* vs. *to be* scenarios
• Build and execute **growth strategies based on financial levers**
• Ensure **prioritization by financial impact**, not by volume
• Measure **AS IS vs TO BE** scenarios
• Calculate the **delta of results generated**

Senior Growth Specialist – Private Label/Co-branded

Manager

• Understand the needs and opportunities for mass-market products among RPE clients;
• Engage with the mass-market products and services market to source products and partners for RPE;
• Define action priorities aligned with RPE's strategy and financial potential;
• Manage the team to drive efficiency, satisfaction and results;
• Interact with the RPE ecosystem to identify opportunities and solutions that can enhance mass-market offerings;
• Manage the specialist team.