Personal Consultant – Outbound Cruise Consultant
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: London • United Kingdom
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About the role
- Sell Silversea cruises and related shore side products and services, using predominantly outbound consumer contacts, in addition to email and inbound.
- Maintain contact with all clients to ensure high levels of client satisfaction and optimise long-term customer value.
- Employ technical selling skills and product knowledge in all areas to give effective presentation of Silversea products and services.
- Meet assigned monthly, quarterly, and annual targets.
- Manage a high volume sales-focused workload, meet productivity goals, and optimise the selling process through pro-active customer contact.
- Communicate and interact effectively with decision makers, at all levels internally and externally.
Requirements
- Must have fluent English to manage customer interactions, resolve queries effectively, and communicate clearly over the phone or in person
- Demonstrate ability to interact and cooperate with all company employees
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity
- Maintain professional internal and external relationships that meet company core values
- Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal
- Proactively establish and maintain effective working team relationships with all support departments.
Benefits
- competitive compensation & benefits package
- excellent career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client satisfactioncommunicationcollaborationproblem solvingtrust buildingcustomer focusinnovationexecutionintegrityteamwork