Assistant Account Manager
Royal BAM Group
full-time
Posted on:
Location Type: Hybrid
Location: Midlands • United Kingdom
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About the role
- Support the Account Manager in the effective and efficient use of all resources allocated to the contract.
- Assist in monitoring contract performance to ensure service delivery is in accordance with the contract specification.
- Support the management of both hard and soft FM services across the portfolio.
- Assist in the management and development of the FM team to successfully achieve company, team and personal goals.
- Support recruitment, onboarding, training and performance management activities including Perform and Develop meetings.
- Ensure services are delivered in line with good commercial, management and industry practices.
- Support compliance with quality, environmental, safety and health management systems requirements.
- Ensure adherence to statutory and other legislative requirements, including applicable standards and codes of practice.
- Support the implementation and monitoring of all BAM FM policies.
- Assist in the management of M&E subcontractors, ensuring works are completed safely and to the required standard.
- Arrange and coordinate reactive maintenance and repair works as required.
- Support the coordination of activities where multiple trades are involved, including permit to work processes.
- Carry out site audits including cleanliness inspections, condition surveys and compliance checks, preparing reports for review.
- Assist in preparing concise monthly reports for the Account Manager and the client.
- Build and maintain effective working relationships with client representatives at site level.
- Support procurement activities including obtaining supplier quotations and raising purchase orders in conjunction with the BAM FM commercial team.
- Assist in monitoring budgets and identifying efficiencies to ensure services are operated in the most economical and efficient manner.
- Instigate and monitor BAM FM Health and Safety procedures across sites, embedding a positive safety culture and promoting safe behaviours at all levels.
- Maintain accurate records in accordance with legislative and BAM FM requirements.
- Participate within the contract on call rota.
Requirements
- Service management experience within a facilities management environment, ideally within a TFM contract.
- Experience supporting the delivery of both hard and soft FM services.
- Developing leadership skills with the ability to communicate, organise and motivate teams.
- Experience working with a mix of directly employed staff and subcontractors in a KPI driven environment.
- Good understanding of Health and Safety compliance and safe systems of work.
- Commercial awareness with the ability to support budget management.
- Strong IT skills including Word, Excel, PowerPoint, CMMS and finance systems.
- Excellent organisational, interpersonal and people management skills.
- BICS trained is desirable but not essential.
- You will be required to undertake an enhanced DBS check.
- Full United Kingdom Driving Licence.
Benefits
- matched pension contributions
- private healthcare
- life assurance
- Company Car
- wide range of family friendly policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service managementfacilities managementhard FM servicessoft FM serviceshealth and safety compliancebudget managementKPI managementsite auditsreport preparationprocurement activities
Soft Skills
leadershipcommunicationorganizationmotivationinterpersonal skillspeople managementteam developmentrelationship buildingproblem-solvingsafety culture promotion
Certifications
BICS trainedenhanced DBS checkFull United Kingdom Driving Licence