Royal BAM Group

Account Manager

• Taking full profit and loss accountability for the contract.
• Ensuring statutory compliance across site is maintained
• Work collaboratively with the helpdesk team to ensure all contract SLA / KPI’s are achieved.
• Arrange and control reactive maintenance and repair works.
• Manage any minor project works and work collaboratively with our internal project team on complex project works.
• Management of the engineering on site team, and nominated sub-contractors.
• The effective and efficient use of all resources allocated to the management of the contracted service delivery requirements.
• Assist in the identification of employee learning and development needs to meet Company objectives.
• Quality, environmental, safety and health management systems requirements.
• Appropriate statutory and other legislative requirements including applicable standards and codes of practice.
• The implementation and monitoring of all BAM FM polices.
• Ensure that all facilities and services are made available within the requirements of the contract specifications.
• Ensure all services are operated in the most economical and efficient manner.
• Instigate and monitor BAM FM Health and Safety Procedures.
• Ensure safe working practices are adhered to by contractors.
• Keep up to date records in accordance with legislative and BAM FM requirements.
• Liaison with Clients Representatives at all levels.
• Preparing concise monthly reports for the client.
• Participate within the contracts “on call rota”.

Customer Support

• Preparation of customer quotations and orders efficiently ensuring a first class customer experience through the BAM Site Solutions Hub.
• Developing a good working knowledge of our product range through training and continuous development.
• Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
• Ensuring prompt response to enquiries and that transactions are processed efficiently with customers kept up to date on progress via email or telephone.
• Assisting in the cross hire and purchasing of products from an agreed supplier database to fulfil customer requirements, as well as working closely with our internal product managers.
• Associated administrative tasks to support the overall Customer Service team and Site Solutions Hub.

Customer Service Coordinator

3D Artist

• Produce and develop high‑quality 3D construction models and engineering outputs
• Focus on cut and fill analysis, earthworks modelling, CAD‑based engineering production, and detailed construction modelling
• Work closely with engineers, planners, and project delivery teams
• Ensure that all models are technically robust, accurate, and fit for purpose
• Validate construction methodology through 3D
• Assist in ensuring that the models are suitable for achieving the goals and objectives described in the BIM Execution Plan
• Communicate effectively with all stakeholders regarding the requirements of the Digital engineering output
• Contribute to best practice guidance in the DPS Centres of Excellence (COEs)

Account Manager

Customer Service Coordinator

3D Modeler