Account Manager

Royal BAM Group

Account Manager responsible for managing service delivery team at Nightingale Hospital. Overseeing operational delivery of both hard and soft facilities management services.

Posted 6/6/2026full-timeExeter • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Taking full profit and loss accountability for the contract.
Ensuring statutory compliance across site is maintained
Work collaboratively with the helpdesk team to ensure all contract SLA / KPI’s are achieved.
Arrange and control reactive maintenance and repair works.
Manage any minor project works and work collaboratively with our internal project team on complex project works.
Management of the engineering on site team, and nominated sub-contractors.
The effective and efficient use of all resources allocated to the management of the contracted service delivery requirements.
Assist in the identification of employee learning and development needs to meet Company objectives.
Quality, environmental, safety and health management systems requirements.
Appropriate statutory and other legislative requirements including applicable standards and codes of practice.
The implementation and monitoring of all BAM FM polices.
Ensure that all facilities and services are made available within the requirements of the contract specifications.
Ensure all services are operated in the most economical and efficient manner.
Instigate and monitor BAM FM Health and Safety Procedures.
Ensure safe working practices are adhered to by contractors.
Keep up to date records in accordance with legislative and BAM FM requirements.
Liaison with Clients Representatives at all levels.
Preparing concise monthly reports for the client.
Participate within the contracts “on call rota”.

Requirements

What you’ll need

Must be a time served Mechanical or Electrically trained individual.
Educated with appropriate vocational qualifications in mechanical or electrical HNC level and experienced in assessing the operation and maintenance duties within a large facility.
Post holder will be required to hold NEC4 FMC qualification, or if successful be prepared to undergo training to gain this qualification.
Service management experience relevant to a working environment within the facilities management industry.
Experience working in critical environments, and management of engineering teams.
Good leadership attributes complimented with the ability to communicate, organise, motivate, manage and develop staff.
Experience of hard service delivery.
Membership of an appropriate professional body is desirable.
Strong IT user skills in Word, Excel, PowerPoint, Computerised Maintenance Management Systems (CMMS) and Finance package software.
You will be required to undertake and pass an enhanced DBS check and undergo client specific security clearance.
Full United Kingdom Driving Licence.

Benefits

Comp & perks

contributory pension
BUPA
life assurance
25 days holiday (plus bank holidays)
gym subsidy
BAM social club membership

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Mechanical trainingElectrical trainingHNC qualificationNEC4 FMC qualificationService managementHard service deliveryEngineering team managementOperation and maintenance assessmentQuality management systemsHealth and safety management

Soft Skills

LeadershipCommunicationOrganizational skillsMotivational skillsStaff managementDevelopment of staffCollaborationProblem-solvingReport preparationClient liaison

Certifications

NEC4 FMC qualificationEnhanced DBS check