Royal BAM Group

Key Account Manager

Royal BAM Group

full-time

Posted on:

Location Type: Hybrid

Location: United Kingdom

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About the role

  • Champion Client Relationships - Act as the main point of contact for key clients, fostering strong and trusted partnerships.
  • Identify opportunities to grow accounts through cross‑selling and upselling.
  • Ensure client feedback and requirements are captured, actioned, and communicated effectively.
  • Maintain accurate client account data and ensure issues are resolved swiftly and professionally.
  • Drive Strategic and Operational Delivery - Support the Head of Client Engagement in delivering business strategy, plans, and reporting.
  • Align depot operations with the wider strategic direction of the Business Unit.
  • Lead the implementation of new business opportunities within Site Solutions.
  • Contribute to high‑quality bids and tenders across the region.
  • Lead Teams to Success - Set clear objectives for depot teams and assigned Product Managers, driving performance and accountability.
  • Promote innovation, technical expertise, and best practice across all depots.
  • Ensure consistent, compliant, and high‑quality service delivery.
  • Promote Safety, Compliance & Industry Collaboration - Champion compliance with all UK & Ireland standards on safety, health, wellbeing, and sustainability.
  • Strengthen relationships with industry bodies and professional associations to support future business growth.
  • Deliver Commercial Excellence - Take ownership of regional revenue, client satisfaction, and engagement KPIs.
  • Ensure all client feedback is acted upon to support continuous improvement and long‑term loyalty.

Requirements

  • Hire & Sales Background
  • Ideally with experience in Sustainable Power solutions, Battery Storage systems, temporary power, or related equipment hire—giving you a strong foundation in product knowledge, customer needs, and industry demands.
  • Client Relationship Excellence - A results‑driven professional with a track record of building, managing, and growing key client accounts, ensuring long‑term partnerships and high levels of customer satisfaction.
  • Strong Sales & Commercial Acumen - Confident identifying new opportunities, upselling solutions, and driving revenue growth. Able to translate client challenges into tailored service offerings that add real value.
  • Outstanding Negotiation & Communication Skills - Able to communicate complex solutions clearly, influence senior stakeholders, and negotiate commercially sound agreements.
  • Proactive, Strategic Mindset - Skilled at planning, forecasting, and developing account strategies that align with wider business objectives.
  • Collaborative & Cross‑Functional Working Style - Comfortable working closely with operational teams, technical specialists, and leadership to deliver seamless service to key accounts.
  • Flexible & Client‑Focused - Willing and able to travel within the region to maintain strong customer relationships, conduct site visits, and support key projects.
Benefits
  • Competitive salary
  • Company car/car allowance/travel allowance
  • A wide range of family-friendly policies
  • 8 % matched pension contributions
  • Private healthcare
  • Life assurance
  • 26 days holiday
  • 2 wellbeing days
  • 1 volunteering day
  • Personal and professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Sustainable Power solutionsBattery Storage systemstemporary poweraccount managementbids and tendersrevenue growthclient satisfactionservice deliverycompliance standardsstrategic planning
Soft Skills
client relationship managementnegotiation skillscommunication skillsstrategic mindsetcollaborative workingflexibilityproactivityperformance accountabilityinnovation promotioncustomer focus