Provide Tier 2 end-user technical support and hands-on onsite assistance
Troubleshoot and resolve advanced issues across hardware, operating systems, Microsoft 365, and connectivity
Perform root cause analysis for recurring end user issues
Communicate technical concepts to nontechnical users with professionalism and patience
Provide deskside support, including workstation setup, break/fix, and peripheral troubleshooting
Maintain in-office presence to support daily operations and employee needs
Deploy and support office equipment and collaboration technology

Requirements

3–5+ years of experience in IT support or a similar hands‑on technical role
Strong troubleshooting experience with both Windows and macOS
Experience supporting Microsoft 365 desktop and cloud applications
Experience troubleshooting and supporting Conferencing Equipment
Familiarity with endpoint management tools (Intune, Jamf, SCCM/MECM, or equivalent)
Excellent customer service and communication skills

Benefits

Hybrid working environment
Team building and educational opportunities
Generous benefits package including robust health benefits and a 401(k) company contribution
Paid Time Off
Competitive compensation and bonus plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingWindowsmacOSMicrosoft 365root cause analysisdeskside supportworkstation setupbreak/fixperipheral troubleshootingConferencing Equipment

Soft Skills

customer servicecommunicationprofessionalismpatience