Rover.com

Program Manager

• Develop & maintain long-term forecasting models, capacity planning and short term forecasting with high level of accuracy
• Create staffing forecast and schedules on a monthly basis in order to deliver optimized monthly schedules to operations
• Develop narratives and regularly advise leaders of changes in the business and performance
• Constantly evaluate and challenge current WFM strategies to also contribute to global best practice for WFM

Program Manager – Workforce Management

Full-stack Engineer

• Want to make an impact? Join our pack and come work (and play!) with us.
• We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love.
• Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe.
• We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.
• Collaborate with others to determine what needs to be done, and drive a project forward.
• Be eager to improve your craft as a software engineer and excited to learn new technologies.
• Share your knowledge and help foster a culture of learning.

Lead/Senior Software Engineer

• Assist with computing and reviewing the worldwide tax provision for quarterly and annual reporting
• Manage month-end close cadence for tax accruals and reserves
• Collaborate with external advisors to manage the preparation and review of Rover’s federal and state income tax returns, ensuring accurate and timely filings of both corporate and partnership filings
• Own and enhance tax modeling and forecasting, including cash tax projections, ETR analysis, and scenario planning
• Assist in managing tax audits and controversy
• Support transfer pricing implementation and documentation
• Act as a strategic business partner by assisting with implementation of tax planning opportunities, process improvements, and risk minimization processes
• Monitor current and proposed US and foreign tax law changes to identify and assess impact on the organization
• Support M&A activity, including tax due diligence and post-close integration
• Assist with distribution calculations (E&P, etc.) and related partner reporting
• Research and draft tax policy memos documenting tax issues and positions
• Lead or support special tax projects, as needed

Tax Manager

• Enjoy seeing their own efforts have an outsized impact on the business and our customers.
• Are eager to learn and improve their craft as a software engineer.
• Are excited to learn new technologies and contribute across the stack.
• Are passionate about building a deep understanding of how Rover’s systems behave and use that insight to identify risks and opportunities.
• Analyze and understand production issues, dig into root causes, and make improvements to our systems.
• Are able to take loose requirements, work with others to figure out what needs to be done, and drive a project forward.
• Enjoy working across the backend and frontend on both web and mobile, developing software that interacts with other systems.
• Understand the needs of multiple stakeholders, from end users to internal teams such as tax and accounting.
• Have strong attention to detail and a desire to deeply understand complex technical systems.
• Get along well with others and thrive in a collaborative environment and your values align with Rover's Core Values
• Enjoy being part of a great community of pet lovers.

Senior Software Engineer, Payments Team

Production Engineer

• Act as the primary technical point of contact when CX escalates customer-impacting issues, translating business impact into clear technical problem statements.
• Triage incoming incidents, assess severity and urgency, and communicate status updates across stakeholders in a clear and timely manner.
• Manage the incident lifecycle from initial report through resolution, communicating status updates clearly to relevant stakeholders (CX, Product, Engineering).
• Develop and maintain comprehensive runbooks and knowledge base articles for common issues and standard operational procedures.
• Troubleshoot and debug complex production issues utilizing logging platforms (e.g., Splunk, ELK stack), monitoring tools (e.g., Datadog, Prometheus, Grafana), and database query tools (SQL, NoSQL) to diagnose the root cause of problems.
• Perform code-level analysis when necessary to pinpoint defects or architectural weaknesses contributing to production instability.
• Collaborate effectively with Product Development teams to prioritize, document, and hand off confirmed bugs and large-scale systemic issues for permanent resolution.
• Act as the escalation point for the CX team when issues require deeper technical investigation or coordination with engineering teams.

Production Support Engineer

• Product Development: Build, test, and deploy high-quality, scalable, and supportable solutions across our technology stack, focusing on our blog and web applications.
• Cross-functional collaboration: Take ownership of features from initial concept to launch. You'll work with loose requirements and collaborate with Product, Design, and Data Science to define the necessary technical steps and drive projects forward.
• Engineering Excellence: Champion core engineering practices. You are passionate about automated testing, ensuring code quality, and maintaining an understanding of technical design best practices.
• Collaboration & Growth: Thrive in a heavily collaborative environment, where you'll share your knowledge, contribute fresh ideas, and eagerly improve your craft as an engineer.
• User Focus: Apply analytical thinking to solve problems and maintain a meticulous focus on design and user experience to deliver the best service to our customers, aligning with our mission to foster a safe environment for our community.

Software Engineer – WordPress

Director

• Set and drive the strategy for how lifecycle contributes to significant growth outcomes across Rover’s four brands and 18 countries. Own the strategy for both pet parents and care providers.
• Design and drive key metrics for measuring lifecycle performance across conversion, retention, reactivation, and monetization
• Identify the highest leverage opportunities in the customer journey to drive growth, and drive alignment across the business in how we prioritize those investments
• Partner with executive leadership to align lifecycle strategy with company-wide growth objectives.
• Effectively influence the global strategic roadmap through effective cross-functional collaboration, particularly with Product, Data Science, Analytics, and Brand
• Drive business cases and secure buy-in for lifecycle resourcing and program bets
• Lead cross-functional initiatives spanning Product, Data Science, Engineering, Brand, and Operations to deliver cohesive lifecycle experiences
• Ensure foundational data, infrastructure, platform tools, and measurement are in place to run a high-functioning program
• Collaborate with Product teams on shared user journey roadmaps that prioritize customer needs and the problems we need to solve to achieve business objectives
• Partner with Data Science and Analytics to both develop predictive models that improve lifecycle investment priorities and implement scalable testing methods
• Collaborate with Brand to ensure we have well crafted and scalable messaging and creative strategies for running the lifecycle program
• Build programs heavily indexed toward automation that enable scaled results
• Consistently apply best practices in design of lifecycle technical architecture - from data design, CDP implementation, CRM tooling - to enable quality and scale
• Implement best in class lifecycle segmentation and personalization methods to drive improvements in campaign scalability and performance
• In partnership with Product, design multi-channel engagement programs that holistically contemplate in-product messaging, push, email, and SMS channel investments
• Build and coach a high-performing team of lifecycle strategists and lifecycle technical operations to deliver against the forward-looking needs of the business
• Implement a highly analytical culture focused on finding leverage in the journey, rigorous and pace-oriented experimentation, and data-driven decision making

Senior Director – Lifecycle Strategy

• Spearhead programs (new product initiatives, technology solutions, CRM and Telephony infrastructure optimization, etc) that elevate customer satisfaction, reduce our cost-to-serve and improve our agents’ experience.
• Coordinate the execution of multiple cross-functional work streams to deliver a cohesive outcome. Partners include but are not limited to Operations teams (CX, Trust & Safety, and Fraud & Customer Success, Learning & Development departments) as well as other departments such as Product, Engineering, IT, Finance, International, Legal, Marketing, and our Marketplace team.
• Leverage data to inform business decisions and analyze impact.
• Performance metrics are your heartbeat. Directly develop, own and drive efficiency and cost to serve programs that have tangible impact on metrics.
• Effectively decompose strategic goals into program strategy, operations workstreams and outcomes. Executes to deliver results.
• Narrate a strategy for ambiguous and unscoped programs; identifies multiple approaches, drives alignment around the best long-term value for Rover, and builds the plans to execute programs.
• Routinely review key milestones with senior managers and cross functional partners. Troubleshoots medium to major roadblocks and delays autonomously.
• Prioritize competing stakeholder requests and internal deliverables in a complex, fast-paced environment.
• Identify and track KPIs; inform stakeholders how the KPIs contribute to the performance of the team, department, and company.
• Operates with autonomy and discretion; is responsible for initiating or taking actions to resolve problems.
• Regularly influence interdepartmental policy and process and consistently partners with peers to influence cross-functionally
• Design longer and/or perpetually-running, complex market tests with interdepartmental impacts.
• Work on significant and unique issues where no current best practices exist in the market.
• Support training and onboarding of team members; mentors/coaches in career development of Project and/or Program Managers.