Route

Risk

• Develop and lead Route’s holistic fraud and claims risk mitigation strategy
• Mentor Risk Analysts, ensuring alignment with team goals and individual growth
• Identify fraudulent actors and behaviors through data analysis and investigation of claims
• Assess and monitor merchant accounts for trends that indicate financial risk
• Partner with third-party fraud prevention vendors and monitor performance
• Lead response efforts for abnormal fraud activity, conducting root cause analysis and implementing long-term solutions
• Collaborate cross-functionally with Legal, Compliance, and Claims teams to ensure risk policies align with regulatory requirements
• Collaborate with Product to build and refine processes that improve operational efficiency and reduce losses
• Support frontline teams with fraud-related inquiries, communication, documentation, and escalations
• Must be willing to work with team members to provide weekday coverage for our customers during the holidays

Senior Risk Analyst

Product Designer

• Partner closely with the Head of Design to shape Route's visual identity across products, marketing surfaces, pitch decks, and prototypes
• Craft beautiful, merchant- and shopper-facing UI for Route products, including shipping protection, branded tracking, and returns flows
• Elevate the polish of product experiments, sales prototypes, and stakeholder-facing decks
• Create visually compelling design systems and components that scale across surfaces and teams
• Help establish and maintain brand-aligned visuals across Route’s products and marketing
• Ensure our experiences are accessible, inclusive, and delightfully human
• Collaborate with cross-functional teammates (Product, Engineering, Sales, Marketing) to bring features to life, quickly and with care
• Participate in design reviews, QA processes, and experimentation loops
• Occasionally pitch in on light motion, illustrations, or visual storytelling for marketing materials or investor decks

Full-stack Engineer

• Design, develop, and maintain scalable backend services that power our Claims and Returns lifecycle
• Build automated systems to streamline claim resolutions and reduce manual intervention
• Develop fraud prevention tools and workflows to protect customers and merchants
• Create internal tools and APIs to empower the Customer Service team to provide efficient and effective support
• Lead technical design discussions and collaborate cross-functionally with Product, Design, Data, and Support teams
• Ensure high standards of code quality, reliability, and performance through code reviews, testing, and documentation
• Contribute to infrastructure as code (IaC) and cloud deployment strategies on AWS
• Work on customer-obsessed team building next-generation technologies for post-purchase experience

Senior Risk Analyst

Product Designer

Senior Software Engineer