ROSABELLA

Recruitment

• Own the end-to-end talent acquisition function, building "always-on" hiring processes around key revenue-generating roles.
• Drive speed, ensure quality, and provide confidential, strategic support for targeted, high-level founder poaching efforts.
• Proactively search, identify, and engage talent for high-volume roles across diverse channels.
• Manage the entire flow of candidates within the in-house Applicant Tracking System (ATS).
• Conduct rigorous initial screening and interviews to ensure technical skills and cultural fit.
• Draft, refine, and publish compelling and market-accurate job descriptions.
• Scrape company lists and conduct deep research to identify high-value competitor talent.
• Locate specific individual profiles and gather all necessary context for the Founder's direct, personalized outreach.
• Research, test, and suggest new, effective recruitment channels and platforms.
• Continuously analyze the hiring pipeline to identify and remove bottlenecks to reduce Time-to-Hire.

VP of Talent Acquisition – High Growth DTC Brand

Customer Support

• Take full ownership of our customer service function, leading a 40+ person global team to deliver world-class support at scale
• Rebuild and enforce SOPs, QA systems, and performance management frameworks
• Audit ticket quality, speed, and resolution daily, identifying and fixing systemic issues
• Hire, promote, and fire agents and team leads to build a high-output culture
• Own CS KPIs and proactively drive improvement through training, systems, and feedback loops
• Ensure consistent quality across all time zones, shifts, and platforms (Shopify, Amazon, TikTok Shop)
• Collaborate with tech, product, and ops to reduce support load through better processes
• Report directly to the founders with clear updates, risks, and priorities

VP of Customer Experience

Ecommerce

• Produce a consistent volume of approximately 10 high-quality AI videos per day, following our preset scripts and styles.
• Increase your performance bonus by analyzing prior video metrics to increase views and conversions.
• Apply direct-response copywriting principles to review scripts.
• Operate with a high degree of autonomy, managing your daily workload efficiently to meet deadlines.
• Quickly learn and master new AI tools, software, and editing techniques as social media trends evolve.
• Ensure every video meets our exacting quality standards and perfectly matches the provided instructions.
• Maintain clear, proactive communication with the company founders and executive team.
• Help train and onboard future AI video editors to our standards.

Senior Direct-Response AI Video Editor

Project Manager

• Own the coordination, execution, and operational success of all marketing initiatives
• Act as the central hub between creative, influencer, paid media, product, and leadership, keeping 20+ stakeholders aligned
• Manage end-to-end marketing projects across TikTok Shop, Amazon, DTC, and brand channels
• Build and maintain project plans, calendars, and dashboards in ClickUp to track throughput and deadlines
• Track and enforce completion of meeting action items, ensuring accountability before the next meeting
• Build and manage dashboards in BI tools (Tableau, Looker, etc.) to track marketing performance and execution
• Own the global marketing calendar (launches, promos, campaigns, content pushes) and keep all stakeholders aligned
• Coordinate campaign launches, ensuring creative briefs, assets, copy, and approvals flow smoothly and on schedule
• Manage the asset/content pipeline (UGC, ads, email creatives, landing pages, copy) from request to launch
• Ensure QA and compliance checks are completed before anything goes live (links, UTMs, claims, approvals)
• Act as liaison across departments (finance, ops, product) to remove bottlenecks and surface risks early
• Document and continuously improve SOPs and workflows to increase speed and reduce errors
• Track marketing budgets and resource requests at a high level to keep finance and marketing aligned
• Run post-mortems after major campaigns, reporting results vs. targets, lessons learned, and adjustments

Marketing Project Manager – High Growth DTC Brand

Video Editor

• Your mission is to lead the production of our high-converting AI videos quickly and at high quality.
• Produce a consistent volume of approximately 10 high-quality AI videos per day, following our preset scripts and styles.
• Increase your performance bonus by analyzing prior video metrics to increase views and conversions.
• Apply direct-response copywriting principles to review scripts.
• Operate with a high degree of autonomy, managing your daily workload efficiently to meet deadlines without needing hand-holding or frequent check-ins.
• Quickly learn and master new AI tools, software, and editing techniques as social media trends evolve.
• Ensure every video meets our exacting quality standards and perfectly matches the provided instructions, minimizing the need for revisions.
• Maintain clear, proactive communication with the company founders and executive team, providing updates when necessary.
• Help train and onboard future AI video editors to our standards.

DTC Ecom Direct Response Video Editor

• Own the end-to-end talent acquisition function, building "always-on" hiring processes around key revenue-generating roles.
• Drive speed, ensure quality, and provide confidential, strategic support for targeted, high-level founder poaching efforts.
• Proactively search, identify, and engage talent for high-volume roles (e.g., Video Editor, Customer Service).
• Manage the entire flow of candidates within the in-house Applicant Tracking System (ATS).
• Conduct rigorous initial screening and interviews to ensure technical skills and cultural fit.
• Draft, refine, and publish compelling and market-accurate job descriptions.
• Scrape company lists and conduct deep research to identify high-value competitor talent.
• Locate specific individual profiles and gather all necessary context for the Founder's direct, personalized outreach.
• Proactively research, test, and suggest new, effective recruitment channels and platforms.
• Continuously analyze the hiring pipeline to identify and remove bottlenecks to reduce Time-to-Hire.

Talent Acquisition Specialist

• Lead the production of high-converting AI videos quickly and at high quality.
• Responsible for consistently creating on-brand and compliant video content based on proven formulas designed to maximize reach.
• Produce approximately 10 high-quality AI videos per day, following preset scripts and styles.
• Analyze prior video metrics to increase views and conversions.
• Apply direct-response copywriting principles to review scripts.
• Operate autonomously, managing daily workload efficiently to meet deadlines.
• Quickly learn and master new AI tools, software, and editing techniques as social media trends evolve.
• Ensure every video meets quality standards and matches provided instructions, minimizing revisions.
• Maintain clear communication with company founders and executive team, providing updates as necessary.
• Help train and onboard future AI video editors to standards.

Senior DTC AI Video Editor

• Produce a consistent volume of approximately 10 high-quality short-form videos per day, following our preset scripts and styles.
• Increase your performance bonus by analyzing prior video metrics to increase views and conversions.
• Apply direct-response copywriting principles to review scripts.
• Operate with a high degree of autonomy, managing your daily workload efficiently to meet deadlines without needing hand-holding or frequent check-ins.
• Quickly learn and master new tools and software, and editing techniques as social media trends evolve.
• Ensure every video meets our exacting quality standards and perfectly matches the provided instructions, minimizing the need for revisions.
• Maintain clear, proactive communication with the company founders and executive team, providing updates when necessary.
• Help train and onboard future video editors to our standards.

Senior Video Editor – DTC

• Produce a consistent volume of approximately 10 high-quality short-form videos per day, following our preset scripts and styles.
• Increase your performance bonus by analyzing prior video metrics to increase views and conversions.
• Apply direct-response copywriting principles to review scripts.
• Operate with a high degree of autonomy, managing your daily workload efficiently to meet deadlines without needing hand-holding or frequent check-ins.
• Quickly learn and master new tools and software, and editing techniques as social media trends evolve, often with less than a day's notice.
• Ensure every video meets our exacting quality standards and perfectly matches the provided instructions, minimizing the need for revisions.
• Maintain clear, proactive communication with the company founders and executive team, providing updates when necessary.
• As a foundational member of the team, you will be expected to help train and onboard future video editors to our standards.

Senior DTC Video Editor

Growth Marketing

• Own the coordination, execution, and operational success of all marketing initiatives.
• Act as the central hub between creative, influencer, paid media, product, and leadership.
• Keep 20+ stakeholders aligned, ensuring deadlines are hit, and holding everyone accountable to results.
• Manage end-to-end marketing projects across TikTok Shop, Amazon, DTC, and brand channels.
• Build and maintain project plans, calendars, and dashboards in ClickUp to track throughput and deadlines.
• Track and enforce completion of meeting action items, ensuring accountability before the next meeting.
• Build and manage dashboards in BI tools (Tableau, Looker, etc.) to track marketing performance and execution.
• Own the global marketing calendar and keep all stakeholders aligned.
• Coordinate campaign launches, ensuring creative briefs, assets, copy, and approvals flow smoothly and on schedule.
• Manage the asset/content pipeline from request to launch.
• Ensure QA and compliance checks are completed before anything goes live.
• Act as liaison across departments to remove bottlenecks and surface risks early.
• Document and continuously improve SOPs and workflows to increase speed and reduce errors.
• Track marketing budgets and resource requests at a high level to keep finance and marketing aligned.
• Run post-mortems after major campaigns, reporting results vs. targets, lessons learned, and adjustments.

Integrated Marketing Manager

• Own the coordination, execution, and operational success of all marketing initiatives
• Act as the central hub between creative, influencer, paid media, product, and leadership, keeping 20+ stakeholders aligned
• Ensure deadlines are hit and hold everyone accountable to results
• Manage end-to-end marketing projects across TikTok Shop, Amazon, DTC, and brand channels
• Build and maintain project plans, calendars, and dashboards in ClickUp to track throughput and deadlines
• Track and enforce completion of meeting action items, ensuring accountability before the next meeting
• Build and manage dashboards in BI tools (Tableau, Looker, etc.) to track marketing performance and execution
• Own the global marketing calendar (launches, promos, campaigns, content pushes) and keep all stakeholders aligned
• Coordinate campaign launches, ensuring creative briefs, assets, copy, and approvals flow smoothly and on schedule
• Manage the asset/content pipeline (UGC, ads, email creatives, landing pages, copy) from request to launch
• Ensure QA and compliance checks are completed before anything goes live (links, UTMs, claims, approvals)
• Act as liaison across departments (finance, ops, product) to remove bottlenecks and surface risks early
• Document and continuously improve SOPs and workflows to increase speed and reduce errors
• Track marketing budgets and resource requests at a high level to keep finance and marketing aligned
• Run post-mortems after major campaigns, reporting results vs. targets, lessons learned, and adjustments

Integrated Marketing Manager – High Growth DTC Brand

• Produce a consistent volume of approximately 10 high-quality AI videos per day, following our preset scripts and styles.
• Increase your performance bonus by analyzing prior video metrics to increase views and conversions.
• Apply direct-response copywriting principles to review scripts.
• Operate with a high degree of autonomy, managing your daily workload efficiently to meet deadlines without needing hand-holding or frequent check-ins.
• Quickly learn and master new AI tools, software, and editing techniques as social media trends evolve, often with less than a day's notice.
• Ensure every video meets our exacting quality standards and perfectly matches the provided instructions, minimizing the need for revisions.
• Maintain clear, proactive communication with the company founders and executive team, providing updates when necessary.
• As a foundational member of the team, you will be expected to help train and onboard future AI video editors to our standards.

eCom AI Video Editor – Direct-Response Marketing

• Own the customer service function end-to-end, ensuring our customers receive world-class support while driving key KPIs like CSAT, Trustpilot rating, response time, and retention
• Manage a large remote team, hire and develop talent, fix broken systems, and continuously improve performance
• Lead and manage our CS team of ~40 agents and 5 Team Leads
• Audit and optimize performance daily via ticket reviews, SOP updates, and clear feedback loops
• Hire, onboard, train, and if necessary, fire agents and Team Leads to maintain a high-performance culture
• Build, track, and report on key CS metrics: CSAT, Trustpilot score, refund rate, chargeback rate, first response time, and oldest ticket age
• Proactively identify issues within tickets, processes, or systems and develop action plans with Team Leads to resolve them
• Improve customer retention and satisfaction through better systems, coaching, and support experiences
• Provide daily reports to founders, including key wins, fires, and areas of focus
• Hold Team Leads accountable to their numbers, quality standards, and process adherence
• Drive continuous improvements in response speed, quality, tone, and policy application
• Ensure all SOPs are up to date and followed rigorously
• Collaborate with our tech, ops, and product teams to fix underlying issues impacting customers

Head of Customer Service – Subscription Ecommerce Brand

Operations

• Lead and evolve a 40+ person global customer service operation, transforming inconsistent performance into elite execution.
• Design systems, coach leaders, and set the bar for speed, quality, and customer retention while holding your team accountable to clear KPIs.
• Manage a global CS team of ~40 agents and 5 Team Leads with L1/L2 structure across internal and BPO agents.
• Own end-to-end operations: ticket flow, SOPs, QA, agent performance, retention, escalation.
• Coach Team Leads and agents directly, while creating scalable frameworks for feedback and accountability.
• Implement systems to improve CSAT, Trustpilot, refund %, and response time with current tools.
• Track and enforce performance standards across shifts and regions.
• Surface issues and solutions before they escalate with no need for micromanagement.
• Deliver consistent reports and KPI updates directly to the founders.

Director of Customer Operations – Fast Growing DTC Brand, Supplements

• Build and lead the most effective TikTok Shop ecosystem in the industry.
• Own the P&L, scale GMV quarter after quarter, and create the systems and relationships that deliver both explosive growth and long-term customer value.
• Recruit, manage, and build relationships with top creators, agencies, TSPs, and TAPs.
• Oversee all live operations, expanding both in-house and through partner agencies.
• Manage internal editors, copywriters, creative strategists, and media buyers.
• Drive launches of new products and ensure campaigns hit performance goals.
• Increase creator pipeline and sample flow to maximize content output.
• Manage projects across managers, creator groups, agencies, and virtual assistants.
• Run CRO & price tests, listing optimizations, giveaways, subscription strategies, and other growth initiatives to increase LTV.
• Build and maintain strong relationships with TikTok Shop reps to secure discounts, incentives, and platform advantages.
• Push innovation in content, growth tactics, and systems for scaling campaigns.

Director of TikTok Shop – High Growth DTC Brand

• Own and lead the CS function, managing ~40 global agents and 5 team leads with direct focus on DTC (Shopify, Recharge, Checkout Champ) while maintaining high standards across Amazon and TikTok Shop
• Recruit and build, hiring high-performing agents, promoting top talent into leadership roles, and developing your team into a high-output, accountable organization
• Implement systems and audits, building and maintaining SOPs, QA processes, and KPI dashboards using Richpanel, Shopify, Recharge, Checkout Champ, and Stripe
• Drive team performance to hit and exceed: Trustpilot score: 4.5+, CSAT score: 4.0+, First response time: under 8 hours, Oldest ticket: under 1 day, Agent output: 80+ tickets per day per agent, Minimized refunds, chargebacks, and churn
• Proactively solve problems, constantly monitoring team performance, catching and addressing issues before they escalate, and surfacing risks or opportunities directly to founders
• Deliver clear daily reports and weekly KPI updates to founders with strategic recommendations
• Oversee subscription support, focusing on saving cancellations, reducing refund and chargeback rates, and increasing LTV

Customer Service Manager – High-Growth Subscription E-commerce

Chief of Staff

• Own the coordination, execution, and operational success of all marketing initiatives
• Act as the central hub between creative, influencer, paid media, product, and leadership
• Manage end-to-end marketing projects across TikTok Shop, Amazon, DTC, and brand channels
• Build and maintain project plans, calendars, and dashboards in ClickUp to track throughput and deadlines
• Track and enforce completion of meeting action items, ensuring accountability before the next meeting
• Build and manage dashboards in BI tools (Tableau, Looker, etc.) to track marketing performance and execution
• Own the global marketing calendar (launches, promos, campaigns, content pushes) and keep all stakeholders aligned
• Coordinate campaign launches, ensuring creative briefs, assets, copy, and approvals flow smoothly and on schedule
• Manage the asset/content pipeline (UGC, ads, email creatives, landing pages, copy) from request to launch
• Ensure QA and compliance checks are completed before anything goes live (links, UTMs, claims, approvals)
• Act as liaison across departments (finance, ops, product) to remove bottlenecks and surface risks early
• Document and continuously improve SOPs and workflows to increase speed and reduce errors
• Track marketing budgets and resource requests at a high level to keep finance and marketing aligned
• Run post-mortems after major campaigns, reporting results vs. targets, lessons learned, and adjustments