Roofr

Account Manager, Expansion

Roofr

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$75,000 - CA$85,000 per year

Job Level

Junior

About the role

  • Manage a portfolio of 1,000+ customer accounts, who are all at different points in their journey with Roofr.
  • Act as the primary commercial owner of your accounts, responsible for both customer success and revenue expansion.
  • Develop and execute proactive strategies tailored to each segment of users with the goal of ensuring each customer gets the most value they can out of Roofr’s solutions.
  • Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR).
  • Proactively address churn risks to ensure high retention and customer satisfaction.
  • Collaborate with Account Executives, Implementation, Revenue Operations and Customer Support teams to ensure a seamless customer experience.
  • Work closely with the Implementation team to ensure smooth account set-up and ongoing account health.
  • Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS).

Requirements

  • 1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment.
  • Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows.
  • Demonstrated success driving revenue through upsell, cross-sell, or expansion sales motions.
  • Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams.
  • A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies.
  • Strong understanding of key metrics, such as MRR, churn, retention, and NPS.
  • Excellent communication skills and a customer-centric mindset.
Benefits
  • 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
  • 1 Friday off per month (we call those our laundry days!)
  • Company wide paid shutdown for the week between Christmas and New Years
  • Flexible time off
  • 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
  • RRSP/401k match
  • Generous Parental Leave policy
  • We host an annual company retreat with great team building activities
  • Ample learning and development opportunities to continue growing your career
  • Home office setup stipend
  • Internet and phone allowance
  • Remote first culture
  • Weekly Friday paydays!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementRevenue ExpansionUpsellCross-sellCustomer RetentionKey Performance MetricsMonthly Recurring Revenue (MRR)Churn RateNet Promoter Score (NPS)Customer Success
Soft Skills
CommunicationCustomer-centric MindsetCollaborationProactive Strategy DevelopmentProblem SolvingInterpersonal SkillsOrganizational SkillsAdaptabilityTeamworkRelationship Management