Roofr

Implementation Specialist, Spanish Speaking

Roofr

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$77,000 - CA$89,000 per year

About the role

  • Own and manage multiple concurrent customer onboardings in a high-volume environment, balancing 1:1 training with scalable, group-based enablement
  • Guide customers through their onboarding journey, ensuring they understand how to use Roofr effectively and see value quickly
  • Deliver high-quality customer interactions that drive product adoption and confidence across Roofr’s platform
  • Execute engaging Roofr training sessions through live online demonstrations, workshops, and group education sessions
  • Partner cross-functionally with Product, Account Management, and other Revenue teams to ensure a seamless and consistent customer experience
  • Track and manage key onboarding metrics tied to product adoption, retention, churn reduction, and customer advocacy
  • Contribute to the design, documentation, and continuous improvement of a scalable onboarding journey that supports growth
  • Identify opportunities to introduce and position additional Roofr products that help customers succeed and expand their usage over time
  • Act as a trusted onboarding partner, helping customers prioritize, make informed decisions, and build sustainable workflows in Roofr

Requirements

  • 2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment
  • Experience working in a fast-paced, high-growth startup environment
  • Strong communication and presentation skills across live calls, video meetings, email, and webinars
  • Ability to build rapport quickly and adapt your approach based on customer goals, maturity, and engagement level
  • Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations
  • Comfort demonstrating product value and guiding customers toward broader adoption and better business outcomes
  • High ownership mentality with the ability to work autonomously, manage competing priorities, and follow through consistently
  • Exceptional organization, time management, and attention to detail to deliver a reliable, high-quality onboarding experience
  • Bonus Points:
  • Experience in construction technology, roofing, or a roofing-adjacent industry
  • Experience working with roofing software, construction technology, or CRM platforms
  • Spanish fluency
Benefits
  • 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
  • 1 Friday off per month (we call those our laundry days!)
  • Company wide paid shutdown for the week between Christmas and New Years
  • Flexible time off
  • 80% employer paid benefits
  • RRSP/401k match
  • Generous Parental Leave policy
  • We host an annual company retreat with great team building activities
  • Ample learning and development opportunities to continue growing your career
  • Home office setup stipend
  • Internet and phone allowance
  • Remote first culture
  • Weekly Friday paydays!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer onboardingcustomer successenablementproduct adoptionchurn reductionworkflow managementpresentation skillstime managementattention to detail
Soft skills
strong communicationbuilding rapportadaptabilityoutcome-driven recommendationshigh ownership mentalityautonomyorganization