Roo

Veterinary Account Manager

Roo

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • Colorado • United States

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Salary

💰 $95,000 - $125,000 per year

About the role

  • Provide support for retaining our core vet users on the platform after they have been handed off from the Business Development team.
  • Assist veterinarians in fulfilling shifts that align with their schedules, preferences and financial goals.
  • Help to fulfill needed relief shifts through vet network knowledge.
  • Retain and grow the shift volume of a set group of full time relief vets.
  • Ensure Top Vet users remain actively engaged & happy with Roo platform.
  • Manage Veterinarian's general inquiries.
  • Proactively address any rainy-day scenarios and resolve any user issue or inquiry promptly, working with client support.
  • Plan and host Dinners with our top-performing Veterinarians.

Requirements

  • Expert in fostering relationships, growing your book of business, and retaining clients.
  • Strong Sales Experience
  • Proficient in analyzing data to make informed and effective decisions.
  • Ability to utilize our CRM tools (Hubspot and Zendesk) to track user acquisition progress.
  • Proactivity – staying ahead of the curve in day-to-day work.
  • Strong communication skills (a written prompt will be part of the interview process).
  • Organized, yet able to juggle multiple tasks.
  • Ability to work with different teams as well as remote team members.
  • Ability to understand business needs and identify ways to grow.
  • Experience in startup or high-growth environments preferred
  • Knowledge of working with DVMs and veterinary hospitals a plus
  • Occasional travel required for conferences and Vet dinners
  • Positive, can-do attitude!
Benefits
  • Stipends for home office setup, continuing education, and monthly wellness.
  • Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
  • 401K
  • Unlimited Paid Time Off.
  • Paid Maternity/Paternity and reproductive care leave.
  • Gifts on your birthday & anniversary.
  • Opportunity for domestic travel, including for regional team building events.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisCRM toolsHubspotZendesksales experience
Soft Skills
relationship buildingclient retentionproactivitycommunicationorganizational skillsmultitaskingteam collaborationbusiness acumenpositive attitude